Job Description

Description:

POSITION SUMMARY

Performs customer service functions in the clinical office setting.

Essential Functions:

Responsible for all incoming calls. Scheduling of medical and dental appointments. Follow up on No-Show appointments. Working of the Dental Recall List. Inform patients of past due balance at point of contact. Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook. Retrieve appointments and messages from Patient Portal on a daily basis. Complete Patient Registration for medical and dental patients. Insurance Verification Collection of copays, deductible, and fees. Preparations for next day's schedule Other reasonable duties as assigned

Requirements:

SKILLS & ABILITIES

Education:

High School Diploma or GED Certificate required

Computer Skills:

Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Other Requirements:

Ability to communicate in English, both verbally and in writing. Ability to communicate in different languages desired. Excellent customer service skills * Ability to type 40 wpm desired