Job Description

Patient Support Specialist

Gameday Men's Health - Omaha, NE

Pay:

$20.00 - $23.00/hour (DOE)

Schedule:

Monday, Tuesday, Thursday, Friday | Day shift |

No weekends

Setting:

Clinic / Med Spa | Primary Care & Endocrinology Focus

Job Type: Full time

(32+ hours a week)

Benefits - Health Benefit Options

About Gameday Men's Health

Gameday Men's Health was created for one simple reason:

to help men thrive as they get older.

Our clinics are set in a "man-cave" environment - flat screen TVs, comfortable chairs, refreshments, and a team that actually listens. We specialize in

Testosterone Replacement Therapy, Erectile Dysfunction treatments, and men's wellness.

We're hiring a

full-time Patient Support Specialist

to support both our Southwest Omaha and West Omaha clinics. This role is perfect for someone who loves people, is organized, and wants to be part of a team that's changing men's lives.

Key Responsibilities

Patient Experience & Onboarding

Respond promptly and professionally to new patient inquiries via phone, text, and digital platforms. Guide new patients through the onboarding process with warmth, clarity, and accuracy. Create a welcoming, respectful "locker room" atmosphere where men feel comfortable talking about their health.

Appointment Coordination

Schedule and confirm appointments for TRT evaluations, ED consults, follow-up labs, and other services. Proactively confirm, reschedule, and optimize the schedule to prevent gaps in care. Serve as the liaison between front desk and clinical staff to ensure smooth daily flow.

Billing & Accounts Receivable

Process payments, manage membership billing, and assist with basic billing questions. Manage accounts receivable and support operational reporting. Escalate complex or sensitive billing issues to the appropriate leader. Decline payment follow-ups.

Ongoing Communication & Engagement

Use our patient communication systems (phone/text/EMR/CRM) to follow up with current and past patients. Support refill adherence, cadence reminders, and outreach for specials and promotions. Anticipate patient needs and ensure timely, thoughtful touchpoints that build trust and retention.

Internal Collaboration & Documentation

Document all patient interactions accurately and promptly in the EMR/CRM. Communicate effectively with nurses, providers, and leadership to coordinate care. Raise concerns, delays, or workflow issues so the team can continually improve.
Qualifications

Minimum Requirements

High school diploma or equivalent.

1+ year

in a customer-facing role (healthcare, med spa, hospitality, or service industry preferred). Excellent verbal and written communication skills -

strong texting/writing skills are a must

, as many patients text our clinic. Comfortable using digital platforms, multitasking, and working in a fast-paced environment. Valid driver's license.

Preferred

Experience in a medical office, med spa, or patient support role. Familiarity with EMR and/or CRM systems. Bilingual (Spanish/English) is a plus.
Who Thrives in This Role

We're looking for someone who is:

Team-Oriented:

Works well with peers, nurses, providers, and leadership.

Respectful & Empathetic:

Talks to patients with professionalism and care about sensitive topics.

Detail-Oriented & Reliable:

Follows through, documents accurately, and keeps patient journeys on track.

Service-Driven:

Puts patients first, responds quickly, and goes the extra mile.

Authentic:

Shows up warm, honest, and trustworthy in every interaction.
Benefits

Competitive pay:

$18-$22/hr

Team incentives Health benefit options Opportunities for training and advancement Employee discounts & wellness-focused environment
How to Apply

Please submit your

resume

and, in your application, answer:

"Please list 2-3 dates and time ranges that you could do an interview."

(Administrative assistant / receptionist / executive-assistant experience is a plus and may be assessed in a brief skills test.)

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 32 per week

Benefits:

Employee assistance program Employee discount Professional development assistance
Work Location: In person