Job Description

:

We are seeking a detail-oriented and empathetic Patient Services Representative to join our team. As a Patient Services Representative, you will be the first point of contact for our patients, providing exceptional customer service while handling various administrative tasks to ensure the smooth operation of our practice.

Responsibilities:

Front Desk Operations: Greet patients, visitors, and vendors in a courteous and professional manner.

Patient Check-In and Check-Out: Register new patients, update existing patient information, and verify insurance details. Collect copays and outstanding balances accurately.

Appointment Scheduling: Manage patient appointments, ensuring scheduling efficiency and coordination with healthcare providers.

Answering Inquiries: Respond to patient inquiries via phone, email, or in person regarding appointments, services, and general practice information.

Insurance Verification: Verify insurance coverage, obtain pre-authorizations, and assist patients with insurance-related queries.

Medical Records Management: Maintain accurate and confidential patient records, ensuring compliance with HIPAA regulations.

Collaborate with Medical Staff: Communicate effectively with healthcare providers and staff to facilitate patient care and resolve patient-related issues.

Billing Support: Assist in basic billing tasks, including reviewing invoices and coordinating with billing department as needed.

Requirements:

High school diploma or equivalent; additional education or certification in healthcare administration is a plus. Proven experience in a medical office or healthcare setting, preferably in a similar role. Excellent interpersonal and communication skills. Proficiency in using electronic medical records (EMR) systems and basic computer applications. Strong organizational skills with the ability to multitask and prioritize responsibilities. Knowledge of medical terminology and insurance procedures. Ability to maintain confidentiality and adhere to patient privacy regulations.
Benefits:

Competitive salary commensurate with experience. Comprehensive benefits package including health insurance, retirement plans, and paid time off. Opportunity for professional growth and development within a supportive team environment.
If you are passionate about delivering exceptional patient care and possess the necessary skills to thrive in a fast-paced medical practice, we encourage you to apply for the Patient Services Representative position at [Small Private Practice Sleep and Pulmonary Group]. Join us in making a difference in our patients' lives by providing outstanding service and support.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Life insurance On-the-job training Paid sick time Paid time off Paid training Referral program Vision insurance
Work Location: In person