Job Description

Job Responsibilities:

Welcomes and greets patients and visitors in person Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone Scheduling within the guidelines of multiple providers, verifying schedules and insurances Assure the accurate new patient packet is mailed or emailed at time of scheduling Ensure efficiency while maintaining excellent patient service in a courteous and professional manner. Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:

Demographic information

Collect and post/record payments for patients

Cost Estimates

Verify insurance coverage, benefits, and client financial responsibility

Max out of pocket

Deductible

Copay

Coinsurance

Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays Maintain reception areas Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times Coordination of patient referrals Ability to multitask Maintains operations by following policies and procedures; reporting needed changes Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well Demonstrate respect for our patients and fellow care team members in every interaction Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service Always maintain a professional and positive attitude Demonstrate teamwork and support for fellow team members by offering assistance as needed
Requirements:

Must have high school diploma or GED Computer proficiency and phone skills are required Excellent communication and customer service skills Positive attitude Team player * Healthcare Experience (preferred) but will train the Right person