Job Description

Are.you.a.people.person.with.strong.attention.to.detail?.Do.you.thrive.in.a.front?desk.

environment.where.accuracy.and.empathy.are.equally.important?.Want.to.be.the.

welcoming.face.of.a.community.health.center.that"s.improving.lives.daily?


The Knox Community Health Center (KCHC) at the Knox County Health Department is


hiring a Patient Services Representative (PSR) to be the first point of contact for patients


seeking care. This is a crucial front-line role for someone who enjoys meaningful, fast-

paced administrative work.


Job Summary:


As a PSR, you'll welcome patients in-person and on the phone, handle appointment


scheduling, insurance verification, and financial transactions, and maintain the accuracy


of health records- all while contributing to a respectful, culturally competent care


environment.


Key Responsibilities:


Greet and register patients professionally and courteously Prepare and maintain patient records and forms Collect demographic, insurance, and billing information accurately Verify insurance eligibility and update patient accounts Schedule appointments according to clinic policy Perform clerical duties such as copying, filing, faxing, and data entry Operate office equipment, phone systems, and health record systems efficiently Assist with occasional after-hours clinics Maintain confidentiality and compliance with all HIPAA guidelines
Minimum Qualifications:
High school diploma or equivalent Two years of related customer service or health care office experience preferred
Skills & Abilities:
Excellent verbal and written communication Strong computer and data entry skills (40+ WPM) Detail-oriented with strong organization and time management Basic math and accounting knowledge Ability to lift up to 25 lbs, sit for extended periods, and work in a team-based
environment
Why Join Us?


Make a meaningful impact as the first point of contact for our patients Work with a compassionate team committed to equity and access 35-hour work week 14 paid holidays IMRF Pension Program Medical, Dental, Vision & Life Insurance Stable, rewarding position in public health
How to Apply:


Ready to make a difference? Send your resume to hr@knoxcountyhealth.org or apply online


at knoxcountyhealth.org. Don't miss this chance to join our dedicated team and contribute


to public health in our community!


Job Type: Full-Time (35 hours per week)


Pay: $17.25 per hour