Job Description

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.



This is a part-time (0.4) position working two days a week 8:00 AM - 4:00 PM out of our Watertown and Chaska locations.



Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.


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Essential Functions:

Greets all patients that enter the clinic within a reasonable amount of time Obtains all demographic and billing information to assist in accurate and timely billing procedures Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in Answers phones within a reasonable amount of time Schedules appointments Reviews Provider's schedules on a daily basis for days off and schedule flow Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information Fully participate and contribute to the patient centered health care Any and all other duties as assigned

Education and Experience Requirements:

High School diploma/GED or equivalent Customer service experience, telephone skills, and Windows computer skills Working knowledge of clinical front desk preferred

Benefits & Compensation:

Actual starting pay will vary based on education, skills, and experience. We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

Ability to:


Comply with company policies, procedures, practices and business ethics guidelines. Complete job required training. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance Work in the clinic, office or surgery center during business hours Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Communicate and interact in a respectful and professional manner Prioritize workload while being flexible to meet the expectations of the daily operations Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate equipment and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Clinic/office setting
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Notes:

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.