Job Description

Are you passionate about supporting patients with empathy and excellence from the very first conversation?

What We're Looking For:

Compassionate communicator with a patient-first mindset

Skilled multitasker who thrives in fast-paced environments

Proven experience in a call center or customer service role

Prior experience in a healthcare or medical call center setting (preferred)

No formal education requirement

Familiarity with medical terminology and procedures

Basic computer skills and proficiency in relevant software applications

Strong verbal and written communication skills

Ability to convey complex medical information clearly

Demonstrated ability to handle high call volume efficiently and accurately

Empathetic and patient-focused approach

Maintains confidentiality and complies with HIPAA regulations

Experience with Epic electronic medical records system (preferred)

Bilingual in Spanish (preferred)

Why You'll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.


A comprehensive benefits program for you and your family

Professional development and support

Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program

We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state


Check out our employee perks here!

What You Will Do:

Serve as a compassionate and responsive first point of contact for patients and healthcare stakeholders by answering inquiries, scheduling appointments, and ensuring a seamless and caring experience.


Respond to calls, emails, and chat inquiries with professionalism and empathy

Handle inbound and outbound communications with a patient-centric approach

Provide timely and accurate information on services, appointments, and general inquiries

Assist patients with appointment scheduling, rescheduling, and cancellations

Collaborate with clinical care teams to relay patient concerns

Maintain accurate, confidential records and document interactions in real time

Route inquiries to the appropriate departments (e.g., billing, records)

Follow established protocols and maintain compliance with data privacy and safety regulations

Continuously update knowledge of healthcare services and policies to provide informed support

Perform all other duties as assigned

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical - what you do here matters.



With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end-of-life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.



Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.