Job Description

Unit Description:

Join a great team where people are at the heart of everything we do!

Sodexo is seeking a Patient Services Manager 2 for Henrico Doctors\' Hospital located in Richmond, VA.

Henrico Doctors\xe2\x80\x99 Hospital is a 340-bed community hospital located in Richmond, Virginia.

**Typical schedule is Monday-Friday**

(weekend and evening coverage based on business needs)

The Patient Services Manager 2 will interface with other healthcare professionals to improve the patient experience. This position will play a heavy role in program and process implementation while leading a team of frontline associates. This position will report to the General Manager.

The successful candidate will:

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
• oversee Sodexo\xe2\x80\x99s Patient Dining Program and daily meal rounding inclusive of service recovery;

• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
• perform tray assessments to ensure food quality and presentation and tray accuracy;
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
• perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
• knowledge of nutrition and specialized diets;
• experience with oversight of diet offices; and/or
• strong management skills, preferably in healthcare.

Learn more about Henrico Doctors\' Hospital at

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate\'s education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate\'s specific criteria, like experience, skills, education and training. Position Summary:

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
Key Duties
- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports. Qualifications & Requirements:

Basic Education Requirement - Associate\'s Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Sodexo