Job Description

Join a dynamic front-desk team where your energy, professionalism, and teamwork make a real difference every day.

Orchard Medical Group is a

growing, privately owned family & multi-specialty practice

seeking a

Patient Services Coordinator

for our Hampstead location.

If you thrive in a

fast-paced, team-oriented environment

, love helping people, and bring positivity and focus even on the busiest days -- you'll fit right in.

We offer a

4-day, 10-hour workweek (no evenings or weekends)

and a culture built on

collaboration, growth, and appreciation.

About the Role

As the

liaison between patients and providers

, you'll ensure every visit runs smoothly -- from the first call to check-out.
You'll handle busy phones, check patients in and out, relay important messages, and keep communication flowing throughout the office.

You won't be doing it alone -- you'll

join a team of experienced front-desk professionals

who support one another and bring their best every day.
Together, you'll form the front-line team that keeps our growing practice running smoothly, with compassion, professionalism, and precision.

You'll be part of a

fast-moving, supportive environment

that values

collaboration over chaos, composure over stress, and teamwork over competition.

What You'll Do

Be the heartbeat of our front desk

-- managing phones, patients, and provider coordination with confidence.

Greet patients warmly

and manage check-in/out efficiently and professionally.

Master the phones:

handle a busy multi-line system, schedule appointments, and assist patients quickly and accurately.

Collaborate with teammates

to coordinate schedules, provider communication, and office flow.

Verify insurance and confirm PCP assignments

to maintain accurate records.

Process payments, copays, and balances

at time of service.

Take and relay accurate messages

promptly to the right team member.

Register new patients

and keep demographics and insurance up to date in

eClinicalWorks (eCW).

Coordinate follow-up care

after hospital, ER, or urgent-care visits.

Manage faxes and documents in eCW

with accuracy and organization.

Support your teammates

to keep each day running smoothly, efficiently, and with heart.

What We're Looking For

You'll thrive here if you:

Excel under pressure

and stay composed when it's busy

Multitask naturally

while keeping a sharp eye for detail Communicate

clearly, confidently, and professionally

Bring

energy, teamwork, and initiative

every day Have experience in a

medical front office, family practice, or specialty office

Understand

medical terminology -- this is a must!

Know

HIPAA, insurance workflows, and eClinicalWorks (eCW)

or are quick to learn

Must-Haves

Strong understanding of medical terminology

-- used daily in patient communication and documentation

Fast and accurate typing skills

for entering detailed information efficiently

Exceptional verbal communication

-- able to speak clearly, confidently, and professionally with patients and providers

Professional written communication

-- capable of composing clear, polished messages and documentation

Meticulous attention to detail

with consistent accuracy and follow-through

Collaborative, team-oriented mindset

-- positive, adaptable, and dependable in a fast-paced environment

Qualifications

Minimum

2 years of experience

in a medical or healthcare office High school diploma or equivalent required CMA, RMA, or LNA a plus (not required)

Why You'll Love Orchard Medical Group

Privately owned, patient-centered family practice

-- where people come first, not corporate statistics

We're growing!

Join a supportive, high-performing team that takes pride in quality care and professional excellence

4-day consecutive work week (no evenings or weekends)

for a true work-life balance

Competitive pay and comprehensive benefits

Opportunities for growth and advancement

-- we promote from within and encourage career development

Continuing education support

to help you expand your skills and stay current in the medical field

Weekly staff luncheons and team treats

-- we celebrate our wins and our people A culture where

laughter, teamwork, and kindness

are part of the daily routine Collaborate with other

front-desk and patient service professionals

who love what they do A workplace where you're

valued, appreciated, and part of something bigger

Location

Orchard Medical Group - Hampstead, NH

Full-Time | On-Site | Fixed 4x10 Hour Schedule (Same Set Days Each Week)

If you're a high-energy front-desk professional who thrives under pressure and finds purpose in teamwork, we want to hear from you.

Join Orchard Medical Group -- where dedication is noticed, teamwork is valued, and every day you'll make a difference that matters.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement
Application Question(s):

This position follows a consistent 6:45 AM - 5:15 PM schedule, four days per week (40 hours total).
Are you able to work this full schedule consistently?

What is your desired hourly rate or pay range for this position? (Please specify a number or range in dollars/hour.)
Ability to Commute:

Hampstead, NH 03841 (Required)
Work Location: In person