Job Description

Join Our Team as a Patient Services Administrator in Guilford, CT!

Physical Therapy & Sports Medicine Centers is seeking a high energy front desk leader for our Guilford clinic. PTSMC is a PT-owned practice built on compassion, clinical excellence, and a patient-first mindset.


The PSA plays a vital role in delivering exceptional customer service and ensuring the smooth operation of administrative front desk functions. We're looking for a candidate who brings leadership, a friendly and professional demeanor, excellent communication skills, and positivity creating a welcoming and cohesive environment for the front desk team and every patient.


In addition to providing outstanding customer service and performing the daily front desk functions all team members are responsible for, this role includes an important leadership component.

Key Responsibilities:

Answer and route incoming calls appropriately Assist patients with completing intake and insurance forms Accurately input patient data into the electronic medical record system Schedule and confirm appointments Process and collect patient payments Participate in front desk hiring, training, supervision and facilitate professional development Manage all clinic calendars to support clinic operations Complete the PTSMC Dialogue for Development and goal setting processes for front desk staff according to established timelines Understand, facilitate and manage PTSMC compliance requirements for visitors Support Partner/Director with creating, tracking and holding staff accountable to growth and development plans Coordinate and implement PT for Life programs internally Provide leadership at staff meetings related to front office operations Ensure full attendance at front desk meetings and confirm that all staff comprehend the information presented Assist in increasing community presence by attending community events

Why Join PTSMC?

PTSMC is a physical therapist-owned, outpatient practice consistently recognized as one of Connecticut's "Top Workplaces" for 14 years running, and as a Top Workplace USA for the past 5 years.

Our Mission:

To improve the quality of people's lives by providing:

Unmatched experiences Clinical excellence Lifelong relationships

Who We Are:

With 37 locations across Connecticut, PTSMC is the largest private-practice physical therapy provider in the state, serving over 35,000 patients annually. Since opening our first clinic in Waterbury in 2000, we've grown through a unique partnership model that empowers physical therapists to become clinic owners and leaders.

Our Reputation:

PTSMC has built a strong reputation for excellence in care, with a patient-centered approach focused on helping individuals return to work, sports, and the activities they love following injury, pain, or surgery.

Our Culture - PT for Life:

Our 'PT for Life' culture represents our commitment to treating everyone--patients, coworkers, and partners--with compassion, respect, and professionalism. Our work environment is supportive and growth-oriented, as reflected in our "Top Workplace" and "World Class" Net Promoter Score distinctions, as well as our consistent 5-star Google ratings.

Learn more about us:

www.ptsmc.com

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