Job Description

Patient Services Representative support the non-clinical administrative tasks and duties within the clinic. Areas include scheduling, medical records, and front desk.

Welcomes patients and visitors in person or on the telephone to answer or refer inquiries. Protects patients' rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures, reporting needed changes. Serves patients by greeting and helping them, checking in appointments, scheduling appointments, and maintaining records and accounts. Maintain HIPAA compliance.

Scheduling

Answer scheduling calls from scheduling phone que. Schedule and reschedule patient(s) for appointments with physicians per physician scheduling criteria. Schedule lab appointments. Verify and check insurance eligibility with insurance carriers. Work in EMR system and contact patients for appointments. Work in EMR Buckets for scheduling, portal messages, prescription call out and patient messages. Screen patients for scheduling. Check-out patients who need to schedule another appointment. Ensure patient(s) are aware of outstanding balances and ensure payment with scheduling appointments. Check "alerts" before scheduling patient for problematic accounts. Other duties as assigned.

Front Desk

Schedule and/or reschedule appointments. Keeps patient appointments on schedule by checking in patients upon arrival Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area. Time of service of collections with collecting outstanding balances and collecting copays from patients Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and collecting patient charges, controlling credit extended to patients, and filing, and collecting. Ensure new patient paperwork and annual patient paperwork is completed with check in. Assist within scheduling and medical records. Assemble new patient packets. Others duties as assigned.

Medical Records

Answer phones. Retrieves existing medical records by gathering appropriate record folders and contents. Verifying existing records; inputting and processing documents. Logging and processing paperwork dropped off for physician/nurse to be completed. Run cart and process incoming and outgoing mail. Process electronic documents in EMR. Medical releases and medical request.

Qualifications

High school diploma or GED required. Strong computer skills and interpersonal skills. Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times. Computer literate. (comfortable on computer, internet, email system, working fax/copier) Firm grasp on medical practices, administrative processes, and organizational policies. Dependable and reliable attendance. Must be able to maintain confidentiality at all times. Typing of 30 WPM.
Job Type: Full-time

Pay: $15.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance
Work Location: In person