Job Description

Essential Functions:

Research and analyze insurance information; provide insurance information to client as needed. Protected Health Information (PHI) will only be used to obtain payment for the provision of health care. Make outbound calls to and handle inbound calls from consumers to resolve medical debts. Determine most effective and economical means of collecting payment for each account Apply payments to correct accounts, keeping accurate account of each transaction; make adjustments and/or corrections as necessary. Provide financial counseling and revise payment terms within established guidelines; recommend hardship or other deferment when appropriate. Maintain computer files on all accounts and document details of phone call and all methods utilized to secure payment. Use computer system to track and gather information to assist patients. Utilize available resources and techniques to update most relevant consumer information. Recommend accounts to be turned over for collection; prepare reports of historical data to substantiate need for further collection efforts. Perform all other duties as needed or assigned

Knowledge, Skills and Abilities:

Knowledge of rules and regulations pertaining to patient services methods and techniques Ability to learn, interpret and apply new skills and accept direction from others as needed. Ability to organize information and manage time efficiently. Skilled in evaluating information or situation and making judgments based on facts. Must have strong communications and interpersonal skills and good telephone personality.


#hc110692