Job Description

Patient Service Representative (Float)

The Company: A member of the Lifespan health system, Coastal Medical is a primary care driven practice serving 120,000 patients across Rhode Island, whose primary goal is to offer patients better health and better care with minimal costs. An equal opportunity and affirmative action employer, Coastal employs over 600 professionals in a variety of roles.

• Coastal Medical offers competitive wages and values work/life balance.
• Our comprehensive benefit package includes health, dental & vision benefits, a free life insurance policy, earned time, paid holidays and 401K match.
• Employee input is essential to our operations. All employees are encouraged to join and participate in committees, trainings and workgroups.
• Coastal Medical is an equal opportunity employer. All employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, ethnicity, religion, gender, national origin, age, veteran or disability status.
• Per the Rhode Island Department of Health all existing and new employees must be fully vaccinated against COVID-19 and receive their flu vaccination upon hire.

The Position: We are currently in search of a Patient Service Representative. The Patient Service Representative\'s main responsibility includes overseeing and verifying the financial processes associated with patient services provided in the practice.

• This is an hourly, full time position with a schedule of 40 weekly hours, Monday through Friday.
• This position requires the ability and willingness to travel to the various LPG offices.
• Employee parking is provided

Essential Functions:

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self-pay) are obtained at the time of service and properly processed
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame
• Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives

Requirements:

• High School Diploma or equivalent
• Certification as a Medical Secretary or previous training in Office Administration
• Two years experience in a physician\'s medical office practice
• Familiarity with medical office procedures and medical terminology

Why You Should Apply:

• We operate in a collaborative environment and strongly encourage and promote employee growth and development.
• Coastal offers a wide range of training opportunities including our own Leadership Academies as well as other well-known programs such as Crucial Conversations and Clifton Strengths.

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Coastal Medical