Job Description

Job Title:

Patient Service Representative

Department:

Patient Access

Reports to:

Patient Access Manager

FLSA Status:

Non-Exempt

Position Summary:

The PSR is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.

Essential Functions

include but are not limited to

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Is accountable for the daily administrative/clerical functions. Manages the assignments, productivity and work flow of the office staff Responsible for front office operations; patient registration, telephone triage, filing, chart preparation, patient scheduling and other duties Communicates effectively with leadership, physicians, co-workers, team members and customers Greets and attends to patients in waiting area, keeping them informed and communicating regularly regarding delays/wait times. Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for patients Demonstrates proficiency in the use of computer and other office equipment Informs leader regarding supply needs and is able to perform minor office equipment repairs and upkeep Good interpersonal skills in establishing effective working relations with staff. Ability to effectively train new staff members. Handling & protecting patient information. Promotes internal and external customer satisfaction. Builds and promotes a culture of service excellence and continuous improvement. Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy. Perform all other duties as assigned.

Education & Qualifications:

Required: High School graduate or equivalent * Preferred: Front office experience in a medical office