Job Description

Job Overview

We are seeking a dedicated Patient Service Representative to join our healthcare team. This role is essential in providing exceptional patient care and administrative support within a busy medical practice. The ideal candidate will possess strong communication skills, proficiency with electronic health record (EHR) systems, and a solid understanding of medical terminology and billing procedures. Bilingual abilities are a plus to effectively serve diverse patient populations. This position offers an opportunity to work in a professional environment committed to quality healthcare delivery.

Duties

Greet patients warmly and manage front desk operations, including check-in and check-out procedures Verify insurance coverage and perform insurance eligibility verification using NextGen Schedule patient appointments and manage clinic calendars efficiently Collect co-pays and outstanding balances; process payments through medical billing systems Review and update patient records ensuring accuracy and compliance with HIPAA regulations Assist with documentation review, CPT coding, ICD-9/ICD-10 coding, and medical billing processes Handle multi-line phone systems with professional phone etiquette; respond to patient inquiries promptly Manage medical records filing, data entry, and maintain organized documentation in accordance with health information management standards Support insurance claim submissions and follow-up on unpaid claims or denials Maintain confidentiality of all patient information in compliance with HIPAA standards Provide excellent customer service to enhance patient experience and satisfaction

Requirements

Proven experience in a medical office setting, including front desk or medical receptionist roles Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix, Eaglesoft, or similar platforms Knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and Medicare/insurance billing procedures Strong computer skills including proficiency with Microsoft Office Suite (Word, Excel), typing (including 10 key typing), and office management software Excellent communication skills with professional phone etiquette; bilingual abilities are highly desirable Experience with insurance verification, appointment scheduling, and health information management Ability to handle administrative tasks efficiently while maintaining attention to detail and accuracy Knowledge of dental terminology and dental office procedures is a plus for dental clinic environments Prior clinic or hospital experience preferred but not required
This role is vital to ensuring smooth clinic operations while delivering compassionate service to patients. We welcome candidates who are organized, detail-oriented, and committed to providing outstanding healthcare support.

Job Type: Part-time

Benefits:

401(k) 401(k) matching Vision insurance
Work Location: In person