Job Description

Position Details

--------------------


Position Information

Recruitment/Posting Title

Patient Representative

Job Category

Staff & Executive - Healthcare - Medical and Patient Services

Department

NJMS-Medicine-Infectious Disease

Overview

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.



Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.



Our clinical and academic facilities are located throughout the state--at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.



Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Patient Representative for the Department of Medicine at the New Jersey Medical School.



Responsible for case management, the Patient Representative will assist the clinical and medical case management team with everyday duties; care coordination, advocacy, referral management, data entry, and to identify and remove barriers to medical care, to ensure adherence to the treatment plan. The CMA will work as a part of an interdisciplinary team of physicians, nurses, social workers, and certified medical assistants. The CMA will have varying responsibilities depending on the needs of the clinic.



Among the key duties of this position are the following:Identify upcoming and/or outstanding grant health maintenance required screenings. Initiate annual financial eligibility screen for patients. Assist with completion and management of forms (i.e., medication, emergency financial assistance, disability, medical transportation, medical assistive devices). Greet patients courteously and updates their information or refer them to the appropriate staff. Use a trauma informed care approach. Create clear and concise documentation of services arranged as evidenced through chart review; documentation includes referrals coordination, follow-up, and completion of linkage to services. Document all encounters accurately in the electronic medical record (EMR) within required timeframes.

FLSA

Exempt

Grade

18S

Salary Details

Minimum Salary

51988.000

Mid Range Salary

61929.000

Maximum Salary

72984.000

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs

Position Status

Full Time

Working Hours

Standard Hours

37.50

Daily Work Shift

Work Arrangement

Union Description

HPAE 5094

Payroll Designation

PeopleSoft

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

ABP


Qualifications

Minimum Education and Experience

Requires a Bachelor's degree in Public Health, Social Work, or other health-related field plus two years of clinical or case management experience required; preferably working with HIV population. Equivalent education, experience, and/or training may be substituted for the educational requirements.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

Must possess excellent written and verbal communication skills; strong organizational skills; detail oriented; able to function independently and work flexible hours; friendly, outgoing, sociable; open-minded & nonjudgmental; caring, empathic, compassionate; committed, dedicated, persistent; creative & resourceful. Must be computer literate with proficiency and working of Microsoft Word, Excel, Access, and PowerPoint.

Preferred Qualifications

Knowledge of Newark community preferred. Bilingual skills (English/Spanish) preferred. NJDHSS HIV counselor certification preferred.

Equipment Utilized

Physical Demands and Work Environment

Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 25lbs. Work Environment: Office environment. Moderate noise.

Special Conditions

Posting Details

Posting Number

25ST2376

Posting Open Date

Special Instructions to Applicants

Regional Campus

Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Newark (RBHS)

City

Newark

State

NJ

Location Details

Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.