Job Description

Patient Registration | Full Time

Shift: 6:30a-7pm | 72hrs bi-weekly | Every Other Weekend

At Meritus Health, we believe that every patient deserves compassionate, high-quality care from the moment they walk through our doors. As a Patient Registration Representative, you will be the first point of contact in delivering that promise. This role is essential in ensuring a smooth and accurate registration process that supports both the clinical and financial health of our organization.


Guided by our mission to improve the health of our community, and grounded in values of compassion, excellence, integrity, and collaboration, you will help create a welcoming and efficient experience for patients and families. Your attention to detail, empathy, and professionalism will set the tone for the care journey ahead.

Key Responsibilities:

Greet and receive patients into the healthcare system with warmth and professionalism Conduct timely and accurate interviews to obtain comprehensive registration data Manage the registration process to support the financial viability of Meritus Health Communicate with physician offices to obtain necessary clinical information Collaborate with hospital departments using the electronic health record (EHR) system Ensure compliance with all state and federal regulations during patient admissions Initiate and coordinate information for prompt and efficient registration Maintain working knowledge of revenue cycle operations, third-party reimbursement, and medical terminology Uphold Meritus Health's commitment to compassionate care and service excellence in every interaction

Minimum Qualifications:

Education


High school diploma or GED required College coursework in accounting or business-related fields preferred
Experience


Minimum of three years of customer service experience required Three years of recent experience in physician/hospital scheduling, registration, or business office environment preferred
Licensure/Certification


Not applicable
Knowledge, Skills, and Abilities


Proficiency in admissions, registration, and insurance verification Strong oral and written communication skills Familiarity with office equipment and computer systems General understanding of hospital payment plans and healthcare insurance payers Basic knowledge of medical terminology Strong negotiation and interpersonal skills Knowledge of time-of-service collection procedures preferred Excellent customer service and telephone etiquette Ability to use tact and diplomacy in interactions Attention to detail and analytical thinking to determine required registration data Ability to multitask and work under pressure with minimal supervision Capacity to comprehend and apply policies and procedures Flexibility to adapt to a dynamic and evolving work environment

Caring for Our Team

We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes:

Health, Dental, and Vision Insurance

Coverage begins on the

first of the month following your hire date

.

Life Insurance & Disability Coverage

Includes

company-paid life insurance

, as well as

short- and long-term disability

benefits to provide peace of mind.

Paid Time Off (PTO)

A generous

PTO program

designed to help you recharge and maintain a healthy work-life balance.

401(k) Retirement Plan

Benefit from a

robust company match

to support your long-term financial goals.

Education Assistance & Tuition Reimbursement

Support for your

continued learning and career growth

.

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

Options to save

pre-tax dollars

for eligible healthcare and dependent care expenses.

Shift Differential Pay

Team members working

evening, night, or weekend shifts

may be eligible for additional pay.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.


Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.