St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Patient Navigator is responsible for eliminating barriers to care for people living with HIV (PLWH). The Patient Navigator bridges the gap between patient and provider(s) by helping to navigate the healthcare continuum and addressing social determinants of health that prevent access to care.
JOB DUTIES AND RESPONSIBILITIES:
Serves as the initial primary contact for patient referrals and communications regarding patient information. Coordinates appointment process from the initial referral to the intake ensuring all aspects of patient’s requests and needs are met at all times, while providing the utmost in customer service skills.
Works with program staff to ensure smooth and efficient linkage. Ensures all intake data are collected, completed and communicated according to the established processes, policies, and protocols.
Assesses the medical, social, and psychosocial and other care needs of the patient and reports to team.
Identifies any health disparities and removes and /or assists with barriers to care, e.g., transportation or interpreter needed, or appointment with financial counselor.
Provides ongoing follow-up for at least the first year of care with new patients.
Tracks and documents in appropriate databases patient follow-up phone calls and experience. Ensures that reporting is in place to demonstrate program outcomes and support performance improvement activities.
Serves as an advocate to patients and families throughout their care as an open, knowledgeable, trustworthy, and empathetic contact for all care needs. This includes empowering the patient to keep their own up-to-date medical records and effectively communicate with their health care team.
Accompanies patients on medical appointments/visits when deemed appropriate/referred by the team. Ensures patient readiness and attendance, arranges transportation, and helps to facilitate comprehension between patient and provider.
Participates in weekly clinical huddles to discuss the patient schedule for the week and to communicate any applicable updates.
Visits patients at home or in the community to ensure continuity of care.
Understands neighborhood resources, directing patients and family members to available community resources and support services as needed.
Completes certification for non case-managed patients to ensure compliance with Ryan White funding.
Conducts HIV and STD testing in the clinic and community in accordance with PA DOH regulations and established Participating Provider Agreement (PPA).
Delivers evidence-based prevention interventions, according to CDC and funding agency guidelines.
Participates in outreach, networking, and formation of partnerships with area Community Based Organizations (CBOs).
Completes detailed documentation of all encounters and attempted encounters with patients.
Assures complete data collection & recording in corresponding databases.
Completes all reports in a timely manner.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to 4 hours per day, up to 2 hours at a time. Stand for up to 6 hours per day, 3 hours at a time. Walk to 6 hours per day; 20 minutes at a time. Frequently use hands and fingers. Consistently lift, carry and push objects up to 25 lb. Frequently stoop and bend. Frequently reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, and high and low frequencies. Must be able to see as it relates to general, near, far, color, and peripheral vision.
Associate’s degree or High School diploma
TRAINING AND EXPERIENCE:
Strong socio-cultural identification with target communities required.
Familiarity with health-related and social issues faced by high-risk populations.
Ability to work comfortably and professionally in places where high-risk populations gather.
Ability to communicate effectively and appropriately on sexual topics.
Ability to work with staff and clients of diverse backgrounds.
Must be flexible to work late nights and weekends.
Ability to work as part of a team, take direction and remain flexible.
Knowledge in health promotion and disease prevention services.
Previous experience working with low-income and diverse populations preferred.
Ability to engage and maintain constructive relationship within a diverse population.
Valid driver’s license, ability to drive and means of transportation.
Bilingual in Spanish preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
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