Job Description

Patient Experience Specialist


Position: Patient Experience Specialist


Department: Urgent Care


Reports to: Department Manager

Job Summary

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We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.

Essential Duties and Responsibilities

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Greet and check in patients in a professional and courteous manner Answer multi-line phones and direct calls appropriately Schedule patients using electronic medical records (EMR) Verify insurance information and collect co-pays or balances Enter and update patient information accurately into the system Maintain a clean and welcoming front desk and waiting area Assist with filing, faxing, scanning, and other clerical tasks as needed Ensure patient confidentiality and comply with HIPAA regulations Check out patients and make follow-up appointments

Qualifications

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Must be able to type 30 wpm



-Ability to read, write and understand verbal and written instructions.



-Basic computer skills

Minimum Requirements

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Must be able to type 30 wpm



-Ability to read, write and understand verbal and written instructions.



-Basic computer skills

Working Conditions

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Primarily seated in a front desk/reception area May involve occasional lifting of files or office supplies (up to 15 lbs) Frequent interaction with patients, staff, and providers


Monday thru Friday 8am - 5pm