Job Description

POSITION SUMMARY The Patient Experience Associates is the first contact point as patients enter the medical center. They greet patients, collect their information, answer questions, schedule appointments, answer telephones, and verify insurance information. The Patient Experience Associates displays professionalism and engages resources and fellow team members within the center to deliver high-level results. PRIMARY RESPONSIBILITIES:

• Greeting patients and guests
• Conduct check-in process and check-out processes via Electronic Health Records.
• Aid patients with the completion of required paperwork.
• Secures patient information and maintains patient confidential health information.
• Schedule and triage urgent appointment requests according to approved protocols consistent with Sage Health\'s Appointment and Scheduling Guidelines.
• Make reminder calls to patients for upcoming appointments.
• Collect co-payments per patient\'s health plan requirements.
• Complete insurance verification before patients\' appointments.
• Answer all phone calls and routing to appropriate personnel.
• Update electronic health records with current information.
• Consult a medical assistant or licensed clinician for clinical decision-making whenever necessary.
• Use applicable functionality in the Electronic Health Record to take messages and communicate with clinicians.
• Monitor daily reminder call logs to reschedule appointments as needed.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available before patient visits.
• Participates in center and market interdisciplinary teams related to patient care plans and outcomes.
• Aid coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork.
• Addresses patient problems/concerns as may arise
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem-solving
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment
• Experience with Microsoft Office Word, Outlook, and Excel.
• Complete COVID-19 vaccination (including boosters) is essential to this role. Candidates in states that mandate COVID-19 booster doses must also comply with those state requirements.

PREFERRED QUALIFICATIONS:

• High School Diploma or equivalent
• Experience working with an electronic health record
• Experience in processing referral authorizations
• Medical office or hospital patient access registration experience is highly desirable
• Experienced working in medically underserved/culturally diverse communities
• Knowledge of medical terminology
• Knowledge of ICD-20 and CPT coding
• Bilingual in Spanish and English

Physical Requirements
Primary Duty
Percent of Time Performing Duty

Visual Acuity
YES
75-100%

Hearing
YES
75-100%

Standing
YES
50-75%

Walking
YES
50-75%

Lifting/Pulling/Pushing
YES
25-50%

Sitting
YES
75-100%
Reports To: Center Manager Sage Health will adhere to all federal, state, and local regulations, as well as all client requirements, and will obtain necessary proof of vaccination. Boosters, when applicable, before employment to ensure compliance. ABOUT SAGE HEALTH We believe all seniors, regardless of means, deserve concierge primary care & wellness without the concierge fees. They\'ve earned it. Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all our patient\xe2\x80\x99s healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation are to keep our seniors healthy. Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.