Job Description

Job Summary

With a patient centered culture, the Food Services Hostess will provide a positive experience to patients, customers, and our community through preparation, service, and/or clean-up of meals including, but not limited to, simple food preparation, tray assembly, taking meal orders from patients, delivering patient trays to assigned rooms, cafeteria service and dish washing. Performs within the philosophy, objectives, policies and procedures of the department and hospital.

Responsibilities

Communication


Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.




Customer Focus


Personally demonstrates that external (or internal) customers are a high priority. Demonstrates a compassion and caring for our patients and families. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.




Dependability


Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Consistently delivers on promises made to customers and co-workers. Arrives at work on time and ready to contribute. Shows up for meetings well-prepared.




Job Skills


Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations.




Safety


Makes sure to understand every safety practice expected by the organization. Takes no shortcuts that increase the risks of accidents, personal injuries or equipment failures. Looks for unsafe practices in the workplace and takes responsibility to ensure that others are aware of the potential impact.

Knowledge, Skills & Abilities

Heavy WorkExerting up to 100 lbs. of force occasionally and/or up to 50 lbs. of force frequently and/or in excess of 20 lbs. of force constantly.




Previous customer service and/or food services experience preferred.

Education

o High School Diploma or GED

Credentials

o Food Handlers Card (Required)

Work Schedule:

Varies

Status:

PRN

Location:

Mon Medical Center Main Campus

Location of Job:

WV:Morgantown:Mon Medical Center

Talent Acquisition Specialist:

Mystee D. Carter mystee.carter@vandaliahealth.org