Job Description

Overview:

Patient Coordinator - Ruby Dental and Braces

Schedule:

3-4 days per week, including some Saturdays Flexible weekday scheduling Typical shifts range from 8:00 AM - 5:00 PM Must be comfortable in a fast-paced environment with high inbound call volume Cross-coverage across multiple service lines may be required

About the Role:

Join a team that's making the world a happier place-one smile at a time! At Benevis, we serve over a million patients annually and believe everyone deserves access to quality, affordable dental care. With over 3,000 employees nationwide, we're united in our mission to deliver high-quality care in a fun, compassionate environment.



We are actively seeking a

Patient Coordinator

to support our mission and help create more smiles and memorable experiences. This role is ideal for someone who thrives in a collaborative, patient-focused setting and enjoys working with children (who make up 70% or more of our patient base).

Key Responsibilities:

Provide exceptional customer service and patient support Participate in morning huddles and team-building activities Represent the practice at local events (e.g., school screenings, presentations) Promote a positive image of the practice in the community
Responsibilities:
The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits Deliver quality and compassionate care to every patient Greet parents and patients when they enter or leave the office Ensure parents who are waiting are kept informed of the progress of their appointment or child Maintain a clean and tidy waiting area and front desk area Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file Ensure service limits are recorded and communicated with the clinical team prior to treating the patient Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full Schedule follow-up operatory and six month recall appointments for patients Answer incoming calls and direct the caller to the proper person, taking messages when necessary Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed Ensure all patient records are re-filed at the end of the day Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team Other duties as assigned
Qualifications:

Requirements:

Graduation from a senior high school or GED equivalent Office experience in a dentist's or physician's office, preferred Experience with children's dentistry, preferred

We Offer:

Competitive compensation Quarterly bonuses based on Office performance Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!





We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.