Job Description

Location: St Charles MO

Pay: $20.00 per hour


About Averhealth


At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.


Position Summary


The Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.


Key Responsibilities


Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience Lead, coach, schedule, and support testing center staff Conduct observed urine collections with patients who are complying with probation, completing drug treatment programs, or meeting bond requirements Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards Ensure accurate documentation, quality control, and timely reporting Address patient concerns professionally and promote a recovery-focused environment
Schedule


Full-time: Typically between 35-40 hours per week Must have flexibility for varying shifts due to random testing needs Primary hours: Monday to Friday from 6:45am - 5:00pm, including weekend and holidays from 6:45am to 10:00am Schedules are provided approximately one month in advance
What We Offer Full-Time Employees


Medical, Dental, and Vision insurance Short- and Long-Term Disability Life insurance with employer contribution Guaranteed 1.25% raise every 6 months 401(k) with employer match Annual uniform reimbursement (scrubs) Instant access to earned wages -- no waiting for payday Referral bonuses Shift coverage bonuses ($50 per covered shift with less than 48-hour notice) 3 weeks of paid time off in your first year Supportive team culture and career growth opportunities -- many of our leaders started in this role
Qualifications


High school diploma or GED; additional education preferred Supervisory or team-lead experience (required) Strong communication, organization, and problem-solving abilities Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism Comfortable working with biological specimens and standing for extended periods Must have reliable transportation and valid driver's license
Equal Opportunity Employer


Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.