Job Description

We are now hiring a FULL-TIME Patient Care Coordinator/Office Assistant in our Bangor, ME Miracle-Ear location. The most important part of communication is hearing what often isn't said. As a Patient Care Coordinator, you are the warm and welcoming first point of contact for our clients. Through friendly phone, email, & face to face interactions, you'll discover unspoken needs and develop supportive relationships with clients.

Most importantly, you'll efficiently manage schedules that bring-in and follow up with those in need of hearing care. Your compassion and care will help you provide a service your parents or grandparents would be proud of.

Success Criteria:

If you thrive in a dynamic environment, where using technology to stay organized gives you energy, you'll fit right in. Through process management you'll seamlessly greet clients, obtain their information, answer general questions, and set expectations for their visit.

We run promotions from time-to-time, so you'll have fun finding creative ways to connect with potential clients and encourage their participation. You're not afraid to pick up the phone, in fact, it's fun for you to connect with new people.

Through training, observation, and participation, you'll also have a rewarding career path towards becoming a leader in hearing health care. Our success is your success; developing in your career will help with growth in our locations.

Qualifications:

You're an expert at communicating and putting people at ease regardless of the situation

You're able to multitask and be proactive within the office

Can easily ensure client schedules and files are updated and accurately completed

Experience in telemarketing, accessory sales, and or healthcare services is a plus

You're committed to providing exceptional customer service

Experience working in an office environment.

You're energetic about new technology with computer skills ranging from Microsoft Office to CRM systems.

Receive a competitive wage that grows as your team recommends the best hearing solutions for each customer's unique needs. Learn how Miracle-Ear can add value to someone's life and add value to your Career. At Miracle-Ear, we want to do everything we can to help connect people to hearing health care. Through the Miracle-Ear Foundation, in partnership with Miracle-Ear centers, we have donated over 10,000 hearing aids to more than 6,000 individuals who could not afford to receive the hearing health care they need. Join the Miracle-Ear team today and help us give the gift of sound to communities all across America.

Job Type: Full-time

Pay: $16.00-$17.00 per hour

Job Type: Full-time

Base Pay: $16.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Paid training Vision insurance
Education:

High school or equivalent (Required)
Experience:

Customer service: 2 years (Required)
Shift availability:

Day Shift (Required)
Work Location: In person