Job Description

Career Opportunities at Summit Health and CityMD

Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation\xe2\x80\x99s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.

We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.

Join our team!

Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member\'s experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.



Starling Physicians is seeking a full-time Patient Care Coordinator to join our Nephrology/Internal Medicine department.

Candidate must be willing to travel between our Hartford and Wethersfield offices.

Responsibilities will include, checking and maintaining physician schedules and organizing patient flow; Charting; relaying instructions to patients/families; answering calls and providing pertinent patient information. Fulfills clerical responsibilities as assigned; sending/receiving medical records; obtaining lab/x-ray reports, hospital notes; providing and processing referral information; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics.

Key Accountabilities

• Performs patient care responsibilities as assigned which may include: checking and maintaining physician schedules and organizing patient flow; Charting; relaying instructions to patients/families; answering calls and providing pertinent patient information.
• Fulfills clerical responsibilities as assigned which may include: sending/receiving medical records; obtaining lab/x-ray reports, hospital notes; providing and processing referral information; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics - ensuring information is complete and accurate.
• Refills as authorized by physician via fax, email, phone or electronic health record (EHR).
• Review all abnormal lab results, flagging/coordinating urgent results for immediate physician review.
• Contacting patients with new treatment/medication/lab instructions as instructed by physician.
• Communicating with outside medical treatment centers regarding patient issues and relaying physician instructions to same.
• Coordinate patient care by triaging patient phone calls relaying pertinent information/symptoms and requests to the physicians and performing appropriate follow-up action on all items as directed by physician. Schedules urgent patient appointments, procedures, tests, etc. as necessary.
• Documents all activities/interventions, patient /family responses, medication dispensed/prescribed, etc., in the patients\xe2\x80\x99 medical record.
• Schedule procedures and tests (including acquiring lab results, dictation, physician orders and patient instruction related to the scheduled test/procedure).
• Responsible for assuring that patient files are updated/current providing pertinent information to the physician in a timely manner.
• Maintains strict patient confidentiality.
• Adheres to OSHA regulations.
• Performs other duties as requested.
• Maintains patient portal.

Relationships (Reports to, Supervises)

• Reports to the Team Leader, Clinical Supervisor, or Practice Manager.
• Establishes and maintains effective working relationships with patients, co-workers, physicians, and the public.

Qualifications (Education, Experience, Additional Skills & Requirements)

• High school graduate or equivalent.
• Must possess medical assistant certification or equivalent experience.
• Good computer and math skills.
• Minimum 3-5 years experience as a Medical Assistant.
• Must be detail oriented with good interpersonal and customer service skills.
• Ability to work effectively and professionally under pressure.
• Ability to work in a team and to share responsibilities and duties.
• Ability to resolve interpersonal conflict in a straightforward and timely manner.
• Ability to set priorities, be organized and be a self-starter.
• Ability to be friendly, empathic and an adept communicator.
• Ability to treat both staff and patients with respect

Working Conditions, Physical Requirements

• Support function will occur within various clinical settings and work spaces.
• Incumbent may be required to work at any facility based on operation need, and schedule may vary.
• Travel to various practice locations will require ability to drive, valid driver\xe2\x80\x99s license and use of own reliable transportation.
• Physical activity will include walking, standing, and sitting.
• Physical demands may also include lifting and carrying equipment up to 30 lbs. or providing physical assistance to patients.
• Other physical requirements include speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes; vision adequate to read correspondence, computer screen, forms, etc.; and good manual dexterity.

Total Rewards at Summit Health CityMD

Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards\xe2\x80\x9c.

Here at Summit Health, our total rewards include, but are not limited to:

We\xe2\x80\x99ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.

Build a Healthy Foundation \xe2\x80\x93 Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.

Enhance Your Health Coverage \xe2\x80\x93 Dental and vision insurance, plus healthcare and dependent care spending accounts.

Safeguard Your Household \xe2\x80\x93 Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.

Protect Against the Unexpected \xe2\x80\x93 Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.

Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.

Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.

Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.

Reach Professional Goals \xe2\x80\x93 Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.

Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at .

Summit Health