Job Description

Prairie Mountain Dental

is seeking a Patient Care Coordinator who will complement our team vision, mission, & values.

Team Vision

We make life enjoyable for ourselves and the patients we serve.

Team Mission

To provide quality personalized dental care that is affordable and cost-effective.

Team Values

Trustworthiness Accountability Constant Improvement Self-Motivated Problem Solver Results Oriented Strong work ethic Systemization Avoiding Gossip and Backbiting (We speak well of one another and support each other)

Knowledge, Skills, & Ability Required

Professional behavior, communication, and appearance Excellent communicator Exceptional phone etiquette Exceptional interpersonal skills to maintain effective rapport with patients, dentist, other team members, and the community Use a variety of different word processor, spread sheet, and power point software Comfortable with computer technology Can solve computer technology problems on their own Customer service Strong attention to detail Tact Comfortable having difficult financial discussions Effective & efficient multitasking Gain a mastery of insurance and benefit billing quickly (training will be provided as needed) Understanding of HIPAA regulations Effective at solving scheduling problems Accommodate a flexible work schedule Is proactive with time management while at work Helpful with every other area of the office, including cleaning, sterilization, and maintenance

Education Requirements

High school diploma or equivalent Associate degree or higher in business or office admin related focus is preferred BLS certification within 3 months of being hired (employer will pay for training & exams) Infection control certification within 3 months of being hired (employer will pay for training & exams)

The ideal candidate will possess the following qualities:

Comfortable with, and enjoys, interacting with people from all walks of life Adaptable Compliant Determined Organized Tidy Polite Enthusiastic Is motivated by working towards goals and helping the team succeed Has high standards for quality Takes pleasure in helping people have an exceptional experience Bright and cheery, yet warm, disposition Able to maintain a positive attitude Friendly & outgoing

Compensation

$16.83 - $21.62 per hour depending on experience and proficiency

Work Hours

Typically M-F 12:00pm - 5:00pm The ideal candidate will have flexibility to work early &/or extended hours based on business and/or patient needs.

Primary Responsibilities

Facilitate a smooth transition for new patients into the practice Coordination of existing patients' ongoing dental care Communication with patients during treatment Communication with other health care offices Billing and collections Front office & reception area appearance and cleanliness Follow HIPAA regulations

SPECIFIC DUTIES

Patient Management

Answer & respond to telephone calls with professionalism First person to answer the phone, take messages, and answer inquiries Greet & welcome patients and visitors to the practice Greet new patients and make them feel welcome in the office Accurately scan documents into the patient's electronic record Obtain records from prior dental offices in accordance with HIPAA policies Ensure accuracy of patient information in practice management software Record & keep office statistics Make post operative patient calls Support the dentist's diagnosis and treatment decisions Perform clinical and laboratory procedures as permitted by state law and as directed by the dentist Give patient instruction and demonstrate when necessary Resolve patient concerns/complaints in coordination with Dr. Hicks Ensure that the patient readiness checklist is completed before patient is taken to the treatment room Employ efforts to make the patient feel like they were well care for by Prairie Mountain Dental Perform expanded functions and other tasks as assigned by the dentist Record & keep patient management statistics and prepare reports

Schedule Management

Schedule patients to meet revenue goals while allowing for a manageable workflow Schedule/pre-book patients for next appt Follow scheduling policies, protocols, and flowcharts, and participate in modifying them for efficacy Schedule existing and archived patients who call in for an appointment Follow scheduling policies, protocols, and flowcharts, and participate in modifying them for efficacy Follow protocol for handling no shows and short notice cancellations & and participate in modifying them for efficacy Update patient appointment status on the schedule to communicate with the team if patient is checked in and ready to be seen Follow up on all broken appointments and fill any cancelled appointments Follow up on unscheduled treatment or hygiene recall Manage schedule templates Create, update, & organize Record & keep schedule statistics and prepare reports

Insurance/Benefit Management

Verify benefits for scheduling patients Have current benefit & eligibility information accurately entered into the computer When necessary, help patients understand their dental insurance/benefits When necessary, help the team coordinate treatment completion with dental insurance/benefits in mind When necessary, submit treatment plans for predetermination of benefits Accurately create and send insurance/benefit claims Organize, create, and send supporting material for claim forms Ensure EOB (explanation of benefits) forms are accurately placed in the practice management software Assist in the resolution of problems with third-party payers Follow-up on insurance/benefit claims Enter insurance/benefit payments Ensure that insurance/benefit claims are resolved within 180 days from date of service Record & keep insurance/benefit statistics and prepare reports

Correspondence

Send copy of patient record(s) for consultation with other health care providers; arrange appointments and manage communication with other health care offices Prepare and send out new patient & referral thank you letters Never talk to sales people. Politely get off the phone with them ASAP. Tell them you are not authorized to make any decisions on their products or services. Write down their information and tell them you will relay it to Dr. Hicks Be a positive ambassador of, and advocate for, Prairie Mountain Dental and Dr. Hicks within our community Record & keep correspondence statistics and prepare reports

Advertising, Marketing, and Public Relations Management

Help implement advertising and marketing strategies Advertising = new patient attraction External advertising (i.e. direct mail, newspaper, phonebook, radio, media, social media, etc.) Internal advertising (i.e. office displays, social media, patient referrals, employee referrals, etc.) Marketing = retention of existing patients and generating revenue from existing patients by marketing our services to them Finding out what services patients want and how they want them delivered (surveys and other methods) Discovering ways to make our services more attractive to patients so that they will ask for them Record and keep advertising & marketing statistics and prepare reports Help coordinate practice building and public relations efforts with patients, other dentists, and the community Monitor patient relations with patient satisfaction surveys

Financial Management

Enter charges into the patient ledger accurately Receive payments, enter them into the ledger accurately, and provide patients with receipt(s) and/or statement(s) Help patients secure financing through Care Credit by guiding them through the application process Inform patients of their payment options and help them solve financial barriers to accepting treatment Make definitive financial arrangements with each patient in accordance with office financial policies Ensure responsible party is aware of their expected cost prior to DOS (date of service) Prepare end of day reports and reconcile payment information Prepare billing statements promptly and mail billing billing statements according to protocol Maintain petty cash Record & keep financial statistics and prepare reports

Reception Area Management

Perform maintenance duties related to machines and equipment used for clerical purposes Maintain a professional reception area and front office Organize patient education materials Keep the facility neat, clean, dusted, etc Review supplies needed for business area and reorder supplies when necessary and within budget

Office Participation

Help in other areas of the office when necessary When necessary, help with treatment room clean up and set up When necessary, help with sterilization of instruments Complete daily, weekly, monthly, quarterly, and annual tasks and maintenance checklists Prepare and present HIPAA trainings upon request by Dr. Hicks Perform other tasks as assigned by Dr. Hicks
Job Type: Part-time

Pay: $16.83 - $21.63 per hour

Expected hours: No less than 25 per week

Benefits:

Employee discount Paid time off Paid training Uniform allowance
Ability to Commute:

Helena, MT 59601 (Required)
Ability to Relocate:

Helena, MT 59601: Relocate before starting work (Required)
Work Location: In person