Job Description

Job Summary:

The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Essential Functions:

- Maintains and upholds the Core Values and Mission Statement of MPH. - Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions. - Warmly welcomes clients upon their arrival and escorts them to the exam room. - Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable. - Creates, presents, and explains treatment plans in accordance with the veterinarian's directions. - Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital. - Schedules follow-up appointments and future wellness visits. - Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary. - Clearly explains discharge instructions and addresses client inquiries. - Handles client checkouts and collects payments in the exam room. - Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results. Additional Functions: - Performs other related duties as assigned.