Job Description

BILINGUAL (ENGLISH/SPANISH) PATIENT CARE COORDINATOR

Full job description

Synergy Health and Wellness is a locally owned and operated wellness clinic serving a diverse client base throughout Central Oregon. We are a team of nutritionists, diabetic educators, and massage therapists who strive to provide innovative, trauma-informed, and inclusive services for all members of our community. Our team operates in a close-knit environment offering genuine support and relationships.

Our ADCES accredited diabetes programming and medical nutrition therapy services are offered at 3 locations throughout Central Oregon. In addition to these services to our local community, we also serve as Nutritionists to WIC Programs throughout the state of Oregon. Our team provides individual and group educational support to clients of all ages.

Our Patient Care Coordinator will serve as the first point of contact for patients, and an integral support person for our entire clinical team. This is a unique opportunity to be a central part of a small, supportive team where you are known, valued, and trusted to deliver excellent work. This role is essential for ensuring smooth daily operations within our clinic. We value candidates who are proactive, reliable, and committed to providing outstanding patient service.

Responsibilities

Serve as the first point of contact and welcoming face of Synergy Contribute to a positive, professional, and compassionate patient experience Assist providers with Spanish Language interpretation when needed Answering phone calls, including from patients, clinicians, referring providers, and others. Screening and forwarding calls, taking messages, or addressing caller needs directly. Processing of incoming patient referrals Inbound and Outbound scheduling calls, with a focus on accuracy and efficiency in getting the patient scheduled with the right provider, correct location, and at a day and time that works best for them. Ensuring completion and accuracy in patient paperwork Taking payments for services, with a focus on precision Interacting with our billing service for billing information and claims Opening and closing the clinic on a daily basis. In general you will make sure that the patient and referring provider experience is a positive one

Qualifications and Requirements

Medical Assistant or Medical Receptionist experience required Bilingual speaking both English and Spanish required Strong references from recent employers Reliable attendance record Comfortable working in a busy front office role Excellent communication and customer service skills Solid integrity, commitment to a team, and effective communication skills Strong computer proficiency in multiple programs Compassionate, professional, and detail-oriented Strong organizational and multitasking abilities Desire to learn and grow

Schedule

Part-Time

3 Full Days per week (employee's choice of weekdays) 8:45-5:15pm

Compensation & Benefits

Medical, Dental, and Vision insurance

Two weeks paid vacation

Retirement with matching

Supportive work environment focused on excellent service

Pay: $21.00 - $27.00 per hour

Job Type: Part-time

Pay: $21.00 - $27.00 per hour

Expected hours: 24 per week

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Paid time off Retirement plan Vision insurance
Work Location: In person