Job Description

Patient Advocacy Specialist

Internal Only

Department Only

Location
Coeur d'Alene, ID
Facility
Kootenai Health
Department
Patient Advocacy & Chaplain Services
Schedule/Shift/Hours
Part Time - Variable
Category
Technical/Professional
Hours Per Pay Period
40 = 0.5

Req #:

46286

Patient Advocacy Specialist

Job Code: 22080

Position Summary

Serves as a liaison between consumers of healthcare services and Kootenai Health personnel, including coordination, investigation, and resolution of patient grievances concerning the quality of care and services by following the organization's formal grievance process.

Responsibilities

Advocates on behalf of patients/families regarding their inclusion in the patient/family experience



Serves as a central resource for information concerning patients' rights and responsibilities, advance directives, and ethical issues



Responds to requests for intervention to assist in managing difficult patient/family situations



Drafts formal written responses to patients and families



Generates specific reports to identify areas in need of improvement efforts including progress, obstacles, and trends in compliment/complaint data for various committees



Conducts audits for patient rights and ADA



Conducts rounds with patients/families in clinical areas to obtain preemptive feedback regarding the inpatient hospital experience



Leads the effort to collect, analyze, and evaluate patient satisfaction data related to patient experience, utilizing feedback to facilitate system improvements to better meet patient needs



Masters an understanding of the organization's mission, policies, procedures, and services to respond to patient questions or concerns; refers patients to appropriate services and resources



Provides expertise on patient needs and expectations and acts to educate staff and physicians concerning these issues



Coordinates implementation of regulatory standards, such as DNV, Centers for Medicare, and Medicaid, along with state and federal laws pertaining to patient's rights, advance directives, the Americans with Disabilities Act, and ethical issues



Provides guidance and/or consultation to committees that affect patient needs and respect for patient rights.



Participates with other committees as indicated or when appropriate



Promotes confidentiality, respect, and dignity for all persons as standards for the department and organization



Performs other related duties as assigned



Familiar with standard concepts, practices, and procedures within the field



Relies on independent judgment and experience to plan and accomplish goals



Regular and predictable attendance is an essential job function



Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications

Bachelor's degree in communication, social work, or health related profession required, or 3 years of related healthcare experience may be accepted in lieu of a Bachelor's degree



Proven experience in customer service and de-escalation techniques

Working Conditions

Must be able to maintain a sitting position



Typical equipment used in an office job



Repetitive movements

Continue your career with Kootenai Health!

At Kootenai Health, you can continue learning, growing, and advancing. With 397 beds licensed on the main campus, two critical access hospitals, and more than 50 clinics, we offer an almost endless array of meaningful opportunities. Our Internal Recruiters are dedicated to providing personalized service to our team members. They are available to answer internal mobility questions and assist you in navigating options to transition and expand your career and skills.




If you're interested in learning more about other roles, inquiring about the internal hiring process, or better understanding career pathways opportunities, please contact the Internal Recruitment team. We look forward to assisting you in finding a position that meets your lifestyle, goals, talents, and current and future skills.

What to Expect after you transfer:

If you change your title or department, you will receive a new badge. Badges are printed and available in Security on the Wednesday of the week following your transfer. Your benefits may change if your position status (FT, PT, or PRN) has been updated. Please talk with your Recruiter if you have any questions about your status and benefits. Those with a primary position as a PRN will receive per diem pay. Per Diem rates are tiered depending on number of years of employment. If you are moving into a new role, HR will provide you with a new job description to review and sign. HR will also request documentation for any new requirements for your position, including experience, education, licensure, certification, etc. If EPIC training is required for your role and you have not completed the required module for your position, please complete an EPIC Fast Track Attestation at https://kh.org/epicfasttrack If an advanced background check with Health and Welfare is required for your role and you have not completed one previously, you will need to complete the process before your transfer date.

Kootenai Health provides exceptional support for extraordinary careers. We value investing in our employees and look forward to supporting you to find a position that best meets your needs, passions, and goals!

Apply today! Please contact Stephanie by emailing

internalrecruitment@kh.org

. You can also contact the HR Front Desk at 208-625-4620 or email

careers@kh.org

with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.


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