Job Description

Posting Details



Job Title
Patient Access Services Rep/UKHC


Requisition Number
RE38608


Working Title
Patient Access Services Representative


Department Name
H3020:Admitting and Registration Services


Work Location
Lexington, KY


Grade Level
07


Salary Range
$17.50-27.31/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education AA



Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience 1 yr



Required License/Registration/Certification
None


Physical Requirements
Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.


Shift
Primarily nights 11:00 pm \xe2\x80\x93 7:00 am with rotating weekends and some holiday requirements


Job Summary
The Patient Access Representative is responsible for providing patient arrivals, patient registration, pre-visit activities for UKHealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.

This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services ( CMS ). Therefore, all individuals hired into this position must comply with the federal CMS mandate issued in March of 2022. This mandate requires all new hires to provide proof of COVID -19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full COVID -19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.


Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.


Does this position have supervisory responsibilities?
No


Preferred Education/Experience
Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient registration highly preferred.


Deadline to Apply
04/25/2023


University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.