Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Hourly
Location: Support Center
Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $16.00
Mid = $18.40
Max = $20.80
Summary:
The Patient Access Scheduler is responsible for scheduling and pre-registration of outpatient procedures and obtaining all required documents and pre-certification prior to appointment; obtains, verifies, and transcribes orders; obtains and verifies pre-certifications for scheduled outpatient procedures and surgeries, and obtaining demographic information and verification of insurance; obtains and verifies pre-certifications for outpatient scheduled procedures; obtains and verifies pre-certifications for scheduled surgeries and anesthesia cases, including endoscopy.
Responsibilities:
Schedules outpatient procedures following established guidelines and/or restrictions; ensures patients are well prepared for scheduled procedures; enters of all scheduling information; learns all modalities of scheduling and follow established protocols for each modality; utilizes appropriate functions for documentation of notes as per established guidelines; provide excellent customer service; prepares patient for exam; provides the appropriate pre exam instructions in a manner the patient understands; demonstrates awareness of ramifications of contrast allergies & take appropriate steps to prepare patient for studies with contrast according to protocol when they have these allergies.
Completes pre-registration and insurance verification prior to scheduled appointment date; enters all registration information; verifies insurance coverage & eligibility; documents notes; completes MSPQ if applicable; utilizes insurance websites for verification; follows established protocols for Self-pay process.
Verifies and obtains pre-certification and authorizations for outpatient scheduled procedures, scheduled surgeries, and anesthesia cases, including endoscopy services; understands of prior authorization requirements and follow established protocols for obtaining and documenting prior authorizations; follows established protocols for Self-pay process; provides price estimates for high dollar outpatient procedures; obtains and verifies procedure orders and all other required documents prior to scheduled appointments.
Performs a full range of clerical functions in support of the department and organization; transcribes and imports orders and other required documents from Rightfax; retrieves and responds to phone messages as assigned; operate and assist others with office equipment in safe and efficient manner: i.e., telephone, FAX, printer, scanner, and other related items.
Communicates clearly and effectively; follows established phone system guidelines as required by department; answer incoming phone queue calls in a timely manner to meet department goals; utilizes interpreter service as needed; provides excellent customer service and friendly voice to all customers.
Other duties as assigned.
Education:
Essential:
HS DIPLOMA/GED
Other information:
REQUIRED: 1+ years related experience
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