Job Description

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

- Travels to and works from various clinic locations as needed.

- Provides excellent customer service to each patient to ensure best care and or experience with NWMS.

- Coordinate activities for your role that meets the department expectations and or company goals.

- Schedules patient appointments.

- Answers incoming phone calls.

- Assists in patient scheduling and rescheduling needs.

- Verify demographics and insurance information.

- Prints and distributes patient schedules, medication list, referrals, etc.

- Works with clinical staff and providers to ensure timely patient flow throughout the clinic, including performing check out functions.

- Build and maintain good working relationships with co-workers, staff, physicians and leadership.

- Ensures that all follow up appointments are scheduled in appropriate time frame in accordance with treatment plan, provider direction, and or patient needs.

- Sends appropriate patient information to other physicians, diagnostic studies etc. for continuing care.

- Works with patients who use community transportation services.

-Schedule interpreters for all patients with translation needs.

-Coordinate appointments with providers to ensure timely delivery of diagnostic and treatment services

-Ensure that appropriate medical records are available at scheduled appointments.

Additional duties:

-Ensures accuracy of work and adhere to all HIPAA guidelines/ regulations and confidentiality of patient records and company information.

-Understand and consistently follow policies and procedures of the department and company.

-Attends meetings and /or training as required.

-Maintains consistent attendance and punctuality.

-Assist other departments as needed.

-Work on additional projects and duties as needed or assigned.

To ensure the safety of NWMS' vulnerable patient populations, we require post-offer proof and/or completion of various vaccinations such as the flu shot and COVID-19. Any requests to be exempted from these requirements will be reviewed by Human Resources and determined on a case-by-case basis.

Job Type: Full-time

Pay: $20.00 - $32.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Experience:

Healthcare: 3 years (Required) Medical scheduling: 3 years (Required) Customer Service: 2 years (Required)
Willingness to travel:

25% (Required)
Work Location: In person