Job Description

Overview:

Location:

Quincy, IL

Pay Range:

$15.35-$23.03 per hour | Based on relevant experience

Schedule:

Full-Time | Hours vary by department

About the Role

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You'll be the first point of contact for our patients--greeting, registering, verifying insurance, answering calls, and scheduling. This role is best for someone who takes pride in getting details right the first time, enjoys working from proven checklists and workflows, and brings a calm, professional presence to every interaction. If you like owning your tasks, keeping things organized, and closing the loop, you'll thrive here.



To be considered for this role complete our Culture Index Survey here: https://go.cultureindex.com/p/EpTCyUjiptdAt8U0or. This will help us better understand your strengths and how they align with the position.

What You'll Do

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Greet and check in patients with warmth and professionalism. Answer calls and resolve questions or route them appropriately. Gather and verify demographic and insurance information with precision. Schedule appointments using documented clinic protocols. Communicate clearly with physicians, nurses, and care teams. Support front desk operations so patient flow stays smooth and on time.

How We Set You Up for Success

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Structured onboarding with step-by-step training and job aids. Clear expectations and helpful metrics (accuracy, first-pass registration, call quality). Stable routines with room to plan your day and own your queue. A supportive team that values reliability, respect, and low-drama collaboration.

Benefits & Compensation

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Core Benefits:

Comprehensive medical, dental, vision insurance; including healthcare navigation services.

Life & Disability:

Employer-paid life insurance and short- and long-term disability coverage.

Tuition Reimbursement:

Up to$5,250/annually to support your educational goals.

Paid Time Off:

17 frontloaded PTO days, 6 paid holidays, 5 paid volunteer days.

Parental Benefits:

Up to 12 weeks of paid parental leave, childcare assistance, and adoption/surrogacy support.

Financial Perks:

Bi-weekly 401(k) employer match and access to earned wages before payday through the Instant Pay benefit.

Qualifications

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Clear, courteous communicator--patient- and provider-facing. Detail-focused; comfortable balancing phones, in-person needs, and computer systems. Works well from SOPs/checklists and follows through to completion. Healthcare or customer service experience preferred, not required. Team-oriented, steady under pressure, and dependable.

Discover Your Future at Quincy Medical Group

Join a patient-centered team where accuracy, consistency, and professionalism make a daily impact--and where you'll have the tools and support to do your best work.

Apply today!