Job Description

Description:

Roles & Responsibilities:

Answer all incoming calls with a smile

Preform all registration of demographic information for new patients and updates to established patients

Schedule, reschedule and cancel appointments as necessary Maintains and updates current information on physician schedules ensuring that all patients are scheduled properly Insurance verification and authorization Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals Responsible for optimizing provider's schedule Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system Prepare documentation for upcoming appointments Request outside records and images for patients upcoming appointments Maintain patient confidentiality and follow HIPAA guidelines Maintain and work task list daily Increase Portal participation Cross trained to provide back up in other administrative areas, including the front desk if needed Perform other front office duties as assigned Schedule and offer support to Telehealth patients Scan in medical records for new patients that have upcoming appointments Send new patient paperwork using the Health Asyst software and offer technical support to the patients

Requirements:

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Prolonged periods of phone communication. Must be able to lift up to 15 pounds at a time. Must be able to manage multiple tasks. * Must be detail oriented.