Job Description

Please note that this is a seasonal position and will start in April 2026.

PURPOSE OF POSITION:

To oversee the Seward station, dock and related onboard service activities relating to Passenger Operations which includes supervising baggage handlers, tour guides, and station agents, connections with cruise lines, the passenger handling process, customer inquiries and complaints, and tour component services.

Duties and Responsibilities:

Provides special handling and oversight on a daily basis of all arrivals and departures of passenger trains that connect with cruise lines. Ensures that: the guests and their baggage are handled properly; passengers are directed and boarded safely; passenger manifests are issued, questions answered and guests are treated in a courteous and diplomatic manner. Acts as a liaison between Passenger Operations, Transportation and Mechanical Departments in Seward to ensure a coordinated approach to providing quality service to our guests.



Supervises seasonal Seward staff: station agents in loading/unloading process, sales and customer service activities; tour guides with customer service, commentary and the boarding/de-boarding process; and overall depot operations. Responsible for seasonal employee recruitment, selection, and training, directing and assigning work, developing work schedules, reviewing performance, disciplinary action, and addressing grievances.



Manages the upkeep of the building and grounds to include cleaning and maintenance. Inspects the cleanliness of trains prior to departure and ensures ARRC standards are met, resolving areas of deficiency with the cleaning crew.



Acts as liaison between Seward and Anchorage station personnel, vendors, hotels, cruise operators, and other transportation services regarding passenger traffic flow and baggage handling issues.



Maintains control, ensures adequate supply, and keeps current records of all ticket stock, monies, and other forms utilized in station operations. Issues cash banks and makes change orders on a daily basis.



Participates in team effort by performing other duties as assigned.

FACTOR 1:

Technical and Operational Knowledge

High school degree or GED equivalent is required. Bachelor's degree in business or related field preferred. Two years of passenger operations experience at the lead or manager level, preferably in the tourism industry. Previous railroad operations experience is preferred. Two years of supervisory experience is required. Must have a thorough knowledge of tourism/travel industry and ARRC onboard services to establish well-coordinated operation for onboard services and stations. Experience in contract administration is preferred. Must have a basic knowledge of accounting procedures to ensure accountability of cash advance fund, verification of daily business transactions, and submittal of it to supervisor on a weekly basis. Must have the ability to coordinate work efforts of baggage handlers, tour guides, gift shop sales associates and station agents to ensure (1) the guests and their baggage are handled properly; (2) guests are directed and boarded safely; and (3) tickets are issued, questions are answered, and guests are treated in a courteous and diplomatic manner. Excellent organizational and strong communication skills are necessary. Must have a valid driver's license.

FACTOR 2:

Analytical Skills and Impact

Develops improvements in or designs new work methods and procedures to enhance the efficiency of terminal operations.Observes work procedures, monitors telephone calls, and reviews work to ensure adherence to quality and efficiency standards and to rules and regulations. Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of personnel.

Possess the ability to problem solve and exercise judgment over a variety of broadly defined duties onboard trains and at stations. The overall train and station operation can affect the customers' perception of the ARRC and revenue.

FACTOR 3:

Supervision and Control

Incumbent reports to the Manager, Passenger Depot Services. Incumbent is responsible for leading, managing, and motivating staff in day-to-day operations. Ensures that safety guidelines and best practices are institutionalized in daily operations onboard trains and at stations. Responsible for control and accountability of all monies generated from sales, cash banks, and ticket stock inventory. Manages and oversees depot and grounds cleaning projects.

Must demonstrate a high degree of supervisory skills to effectively manage direct reports who work onboard trains and at depots along the rail-belt.

While the Tour Guides report to other supervisors, the Passenger Operations Supervisor provides support for these supervisors due to their proximity to these employees on a regular basis.

FACTOR 4:

Communication

Contacts are with cruise lines, station agents, train crews, tour guides, customers, vendors, transportation service operators, hotels, and guests. Effective communications skills will enhance work efforts of the staff. Courtesy, alertness, integrity, and efficiency in serving the guest affect the revenue to the railroad and promote good relations in the community.

FACTOR 5:

Working Conditions

Work is performed in and around the Seward depot and onboard trains. Observation of the baggage handling and passenger flows will occur outside the depot and at the cruise ship dock with most of the customer inquiries and ticket sales observation occurring inside the depot. Work is seasonal in nature, typically from April to September of each year. Position will require some travel onboard trains.

Minimum Qualifications

--------------------------

Required:

High school degree or GED equivalent. Two (2) years of passenger operations experience at the lead or manager level, preferably in the tourism industry. Two (2) years of supervisory experience. Must have a basic knowledge of accounting procedures to insure accountability of cash advance fund, verification of daily business transactions, and submittal of it to supervisor on a weekly basis. Must have the ability to coordinate work efforts of a divergent group of employees to accomplish a common goal. Must have a valid driver's license.

Preferred:

Bachelor's degree in business or related field. Previous railroad operations experience.

Additional Required Information

-----------------------------------


IF you are selected for an interview, then you

MUST

be able to submit a copy of a current driving record that

reflects the past three (3) years of driving history

.



The State of Alaska DMV Driving Records are available online: https://online.dmv.alaska.gov/onlinedrivingrecords


The

driving record

must be dated

within four months

of the closing date of the job bulletin. Applicants may either attach a copy of their driving record to the application or fax it to the Alaska Railroad Human Resources Department, 907-265-2542.

Please be sure to include

REQUIRED AND DESIRED QUALIFICATIONS

in your applicant profile and/or cover letter.
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.

Contact Information

-----------------------

Alaska Railroad Human Resources Department

E-Mail: arjobinfo@akrr.com
Phone: 907-265-2438
Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500

Street Address: 327 West Ship Creek, Anchorage, AK

Fax Number: (907) 265-2542

Alaska Railroad Corporation is an equal opportunity employer

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

Alaska Railroad Corporation Benefits

The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit.

Retirement Plans

ARRC Pension Plan - Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.

Tier 2 Description (Employees hired after July 1, 2015)

Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.



Early retirement, survivor and disability benefits are available for vested participants.



401(k) Tax Deferred Savings Plan - Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match.



457 Deferred Compensation Plan - Participation is optional for non-represented employees.

Insurance and Flexible Spending Plans

All plans are optional except the RR Dental Plan for bargaining unit employees.

Health Insurance Plan

A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee's spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.



The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.



The Railroad also offers two dental plans.

The Railroad National Dental for represented employees.

The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.

Paid Leave & Holidays

Vacation Leave -accrual per bi-weekly pay period:



Represented Employees

0-3 Years of Service = 4 Hours

>3-15 Years of Service = 6 Hours

>15 Years of Service = 8 Hours



Non-Represented Employees

0-3 Years of Service = 6 Hours

>3-15 Years of Service = 8 Hours

>15 Years of Service = 10 Hours



Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.



11 Paid holidays



For additional information regarding these benefits, please go to www.alaskarailroad.com