Job Description

Department Overview

The Student Health & Wellness Center is seeking a driven, thorough and customer-service oriented PAS Specialist to join our dynamic and innovative clinic. The mission of the Student Health and Wellness Center is to support the health and well-being of OHSU students and postdoctoral fellows during their academic careers at OHSU. When you join our team, you will work with a group of exceptional providers and staff in an integrated clinic that provides high quality primary care, behavioral health, integrative medicine and wellness programming to OHSU students and postdoctoral fellows.

Function/Duties of Position

Patient Care Coordination and Front Desk Reception:

Customer Service:

• Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. May assist in providing instruction and support for students during respiratory fit testing.

Enrollment & Authorization:

• Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databased or into the medical record when necessary. Follows up on pending authorizations until they are obtained.

Arranged Care:

• Schedules new and established patient appointments on line, and manually if necessary, for all department providers (primary care, behavioral health, integrative medicine and wellness). Obtains prior medical records if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments. Obtains and prepares Student Health medical records to be sent out when requested.

Point of Service:

• Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements.

Integrated Care:

• Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care.

Required Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute

for one year of experience.

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• EPIC, Outlook, Banner, Teams, Webex, Kronos, Oracle, Office 365, O2, Compass, and Enterprise Health, and SmartSheet forms.
• Must be able to perform the essential functions of the position with or without accommodation.

Preferred Qualifications

• High School Diploma or equivalent or advanced degree
• Demonstrated advanced PAS user skills in an electronic medical record
• Experience working in a mental health clinic and/or integrated health clinic.

Additional Details

How to Apply: To apply for this position, please complete your application and upload an updated resume by Wednesday, 10/11/23. Below is a tentative timeline for this recruitment. Please note that this timeline is approximate and subject to change.

• Applications Due: 10/11/23
• Application Review Starts: Week of 10/1
• First Round Interviews by Phone: Week of 10/9/23
• 2nd Round Interviews: Week of 10/16/23
• Offer Made : Week of 10/23/23
• Preferred Start Date: mid- to late November 2023

Pay Range: $22.50 - $30.45 per hour

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Oregon Health & Science University