RATP Dev USA, Quality Transit for Quality of Life! We're not just about transit; we're about transforming lives through quality transit services.
The role of the Trolley Supervisor is of utmost importance in ensuring the safety and satisfaction of bus operators and customers. They are responsible for conducting driver field evaluations, being the first responder in case of accidents, and communicating respectfully and professionally with other Dispatchers, Bus Operators, and Supervisors. As Operations Supervisors, they will be responsible for scheduling and administrative tasks, in addition to performing the duties of a Dispatcher and Road Supervisor. For this critical role, we require a candidate with at least two years of experience, an active CDL, and a passenger endorsement. The candidate must also have open availability.
Requirements and responsibilities of the Operation Supervisor
Communicate job requirements and duties to bus operators and dispatchers.
Responsible for day-to-day evaluation reports
Assist bus operators in preparing accident reports and safety violations documents.
Correct safety problems on the route/scene while documenting violations
Liaison between bus operators, clients, and organizations in customer service issues
Evaluate and monitor bus operator safety and performance
Assist safety personnel with Department of Transportation (DOT) and Federal Transit Administration (FTA) compliance and recordkeeping.
Assist in dispatching and miscellaneous clerical tasks as needed
Obtain a Commercial Driver's License (CDL) required to operate vehicles at the location, maintain that license, and drive routes periodically
May assist with bus operator tracking system for bus operator performance and evaluations
At least 21 years old
A valid driver's license in good standing
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