Job Description

Posting Summary

Working Title

Part-Time Student Support Specialist

Role Title

Education Support Spec III

Role Code

29144-SW

FLSA

Nonexempt

Pay Band

04

Position Number

290W0707

Agency

Brightpoint Community College

Division

Brightpoint Community College (Div)

Work Location

Chesterfield - 041

Hiring Range

$25.00 Hourly

Emergency/Essential Personnel

No

EEO Category

N-No EEO-4 Reporting

Full Time or Part Time

Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

Student Support Specialists will work up to 29 hours per week in the Help Hub on either the Chester or Midlothian campus. Some hours may be done virtually, but applicants must have the ability to work on campus when needed. Hours will vary throughout the year with the heaviest need being during the summer months (Fall registration cycle) and during December and January (Spring registration cycle).

Sensitive Position

No

Brightpoint Community College is a two-year, public institution of higher education and the third largest of the 23 community colleges in Virginia. Our college adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.



Brightpoint Community College invites applications for part-time advising staff members to support students with a variety of different tasks including but not limited to onboarding, application, registration/course selection, advising, major selection/changes, career planning, etc. These Student Support Specialists will work up to 29 hours per week in the Help Hub on either the Chester or Midlothian campus. Some hours may be done virtually, but applicants must have the ability to work on campus when needed. Hours will vary throughout the year with the heaviest need being during the summer months (Fall registration cycle) and during December and January (Spring registration cycle). Duties will include assisting new and returning students in-person, by phone, or virtually. Positions require a dedication to customer service and student success, the willingness to assist students with a variety of questions and tasks, and an ability to collaborate with staff members from a variety of student services departments. Utilize PeopleSoft Student Information System and the EAB Navigate platform to assist students and record appointments. Must attend monthly mandatory trainings and staff meetings in order to remain current on college policies, procedures, and programs

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Experience in a customer-service position. Commitment to student success and the community college mission. Ability to effectively work with diverse student populations. Experience with the use of Microsoft Suite (Word, Excel, Outlook, etc.) and Google Suite/Workspace. Ability to work a flexible schedule that may vary seasonally and include some evenings during peak enrollment periods. Successful completion and passing of a criminal background check.

Additional Considerations

Associate's degree or higher is highly preferred. Prior experience working with students at the high school, college, or university-level is preferred.

Operation of a State Vehicle

No

Supervises Employees

No

Required Travel

May travel between campuses


Posting Detail Information

Posting Number

WGE_2834P

Recruitment Type

General Public - G

Number of Vacancies

1

Position End Date (if temporary)

Job Open Date

10/17/2025

Job Close Date

10/31/2025

Open Until Filled

Yes

Agency Website

Contact Name

Cassandra Davidson

Email

cdavidson@brightpoint.edu

Phone Number

Special Instructions to Applicants

Brightpoint Community College embraces a culture of diversity and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.



In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:

Additional Information

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.