Job Description

Be the friendly face of Home2 Suites by Hilton!

We're looking for an energetic and guest-focused

Guest Service Agent

to join our team. As the first point of contact for our guests, you'll create memorable experiences and help ensure smooth, welcoming stays.

What You'll Do:

Greet and assist guests with check-in, check-out, and questions Anticipate guest needs and resolve concerns promptly Maintain knowledge of hotel services, promotions, and daily activities Communicate guest requests and special needs to the appropriate departments Process wake-up calls and handle "walked" or overbooked guests when needed Support housekeeping by resolving room status discrepancies Cross-train with Food & Beverage operations to assist as needed

What We're Looking For:

Previous front desk, guest service, or hospitality experience preferred Previous experience with PEP PMS system a plus High school diploma or equivalent Strong computer and basic math skills Excellent communication and customer service abilities Ability to stay professional and friendly under pressure Flexibility to work rotating shifts, including

overnight audit shifts (11pm-7am)

Why You'll Love Working Here:

We believe hospitality starts from within, so we invest in our team members as much as we do in our guests.

All Associates:

Competitive pay + performance incentives Referral program Brand & company training for career growth Hotel discounts worldwide Volunteer opportunities

Full-Time Associates (additional benefits):

Medical, dental, and vision insurance Life insurance & disability coverage Paid time off and holidays

Ready to welcome guests with warmth and professionalism? Apply today and grow your career with Home2 Suites by Hilton!

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

Employee discount Flexible schedule
Work Location: In person