Job Description

We are looking for a Part-Time Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you Ultimately, you will help create a pleasant and memorable stay for our guests.

We are looking for someone who can Ideally work 7AM-3PM on Saturdays & Sundays and potentially one 3PM-11PM shift during the week, however for the right candidate may be able to make different shifts and days work. The open position is currently for 16-24 hours per week (2-3 Shifts) with the potential opportunity to transition to full time come summer for the right candidate.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients' complaints in a timely and professional manner

Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments
Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus ( Not Required)
Job Type: Part-Time : Pay Starting at $17.00 per hour

Schedule:

8 hour shift

,

Holidays, Morning shift,

Night shift

Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office: 2 years (Preferred)

Customer Service: 2 years (Preferred) Work Location: In person

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance
Experience:

Hotel experience: 1 year (Preferred)
Work Location: In person