Job Description

Job Summary

We are seeking a dynamic and welcoming Receptionist to join the

You May Speak Therapy

family! In this vital role, you will be the first point of contact for patients, visitors, and staff, ensuring a positive and professional experience from the moment they walk through our doors. Your energetic approach and attention to detail will help streamline daily operations, manage appointments, and support the overall efficiency of our medical practice. This position offers an exciting opportunity to be part of a dedicated healthcare environment where exceptional patient service and administrative excellence are at the forefront.

Schedule:

In-Person Clinic

Monday-Thursday

: 1:00PM-6:00PM

Duties

Greet patients and visitors warmly, providing excellent customer service while maintaining professionalism and courtesy. Manage multi-line phone systems with clear, friendly phone etiquette; answer inquiries promptly and direct calls appropriately. Schedule patient appointments accurately using electronic health record (EHR) systems such as SimplePractice and Ensora. Verify insurance coverage and benefits, including insurance verification for Medicare and other providers. Collect patient information, update medical records, and ensure proper documentation review in compliance with HIPAA regulations. Assist with medical intake processes, including gathering necessary documentation and explaining clinic procedures. Handle billing tasks such as medical collection follow-ups, coding (CPT, ICD-9/10), and processing payments using medical billing software like Availity and insurance portals. Maintain organized filing systems for medical records and ensure confidentiality of sensitive health information in accordance with HIPAA standards. Support clinic operations by managing front desk duties such as patient check-in/out, appointment reminders, and data entry with high accuracy using Microsoft Office tools. Collaborate with clinical staff to facilitate smooth patient flow and coordinate care plans as needed. Perform general clerical tasks including faxing, photocopying, data entry, and managing office supplies to keep the reception area efficient.

Requirements

Proven experience as a medical receptionist or in a healthcare administrative support role within a clinic or hospital setting. Familiarity with medical terminology, ICD-9/10 coding, CPT coding, and medical billing processes. Experience with insurance verification procedures including Medicare and private insurers. Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software. Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment. Exceptional customer service skills combined with professional phone etiquette on multi-line phone systems. Knowledge of HIPAA regulations to ensure patient confidentiality at all times. Bilingual abilities are highly preferred to serve diverse patient populations effectively. Strong organizational skills with experience managing medical records and documentation review processes.
Join us as a Receptionist where your enthusiasm for helping others makes a real difference! We value energetic individuals committed to delivering outstanding service while supporting our healthcare team's success through meticulous administrative support. This paid position offers an engaging environment where your skills contribute directly to positive patient experiences every day!

Pay: $11.50 - $15.50 per hour

Expected hours: No more than 20.0 per week

Work Location: In person