Job Description

Home 2/Tru Opening in November 2025

Must be able to work weekends

Job Summary

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Guest Service Agent will handle front desk operations, guest inquiries, and assist with various hotel services.

Duties

Greet and welcome guests upon arrival with a warm and friendly demeanor. Keeping lobby clean and restocking market items including coffee area. Manage front desk operations including check-in and check-out processes. Provide information about hotel services, amenities, and local attractions to enhance guest experiences. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain accurate records of guest information and transactions using multi-line phone systems. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Assist in managing reservations, cancellations, and modifications efficiently. Uphold high standards of cleanliness and organization at the front desk area.

Requirements

Previous experience in hotel management or guest services is preferred. Strong customer service skills with a focus on guest relations. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Proficient in phone etiquette and handling multi-line phone systems effectively. Ability to work flexible hours including nights, weekends, and holidays as needed. Excellent communication skills both verbal and written, with an emphasis on professionalism. A background in resort or hospitality environments is advantageous but not mandatory. Join our team as a Guest Service Agent where your contributions will play a vital role in creating memorable experiences for our guests!
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H

ospitality - We're passionate about delivering exceptional guest experiences.

I

ntegrity - We do the right thing, all the time.

L

eadership - We're leaders in our industry and in our communities.

T

eamwork - We're team players in everything we do.

O

wnership - We're the owners of our actions and decisions.

N

ow - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family. After 90 days you may enroll in Halifax Hotels Health & Vision benefit plans, depending on eligibility.

EOE/AA/Disabled/Veteran

Job Type: Part-time

Pay: From $14.00 per hour

Work Location: In person