Job Description

Mopar is seeking a strategic and experienced

Field Operations Manager

to lead a team of Area Managers across the region. This role is responsible for driving performance, fostering dealer success, and developing field talent. The Field Operations Manager will serve as a coach, facilitator, and performance leader--ensuring that Area Managers are equipped to support dealerships in achieving sales, service, and operational excellence.

Key Responsibilities:

Team Leadership:

Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight

Dealer Performance:

Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives

Training & Development:

Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed

Strategic Planning:

Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives

Field Execution:

Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability

Cross-Functional Collaboration:

Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success

Performance Monitoring:

Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets

Communication & Reporting:

Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment
Requirements:

Basic Qualifications:

Bachelor's degree in Business, Automotive Management, or related field 7+ years of experience in field operations, dealership management, or automotive leadership roles Proven experience managing teams and driving performance across multiple locations Strong leadership, coaching, and interpersonal skills Frequent travel frequently across the region Proficiency in performance analytics, reporting tools, and strategic planning

Preferred Qualifications:

Deep understanding of Mopar products, programs, and dealer operations Experience leading cross-functional initiatives and change management * Strong presentation and communication skills for executive-level reporting