Job Description

Innovative Machinery Solutions Group USA

provides customized packaging machinery and production solutions to manufacturers across all industries, allowing them to maximize operational efficiency and achieve production goals with unparalleled support.

About the Role

IMS is looking for a full-time Parts & Service Coordinator to support our growing company. The Parts & Service Coordinator is the primary customer-facing representative of IMS -- serving as the first point of contact both in-person and over the phone. In addition to managing the spare parts program and coordinating service requests, this role ensures customers experience a warm, professional, and reliable interaction every time they engage with IMS.

You'll support operational flow, coordinate with technicians and vendors, assist with purchasing processes, and maintain a welcoming and organized office environment. This role is ideal for someone who is service-minded, detail-focused, communicative, and confident in a customer-facing position.

Key Responsibilities

Front Desk & Customer Experience

Greet visitors, vendors, and customers serving as the face of the office Answer incoming calls and route inquiries to the appropriate department

Spare Parts Coordination

Serve as the main point of contact for spare parts inquiries and requests Identify required parts and prepare accurate quotes and order confirmations Coordinate ordering, vendor communication, shipping logistics, and delivery timelines Maintain records of part numbers, pricing history, supplier details, and inventory status

Service Support

Support the Service Manager in scheduling technicians and planning site visits Ensure service work orders and follow-up actions are documented thoroughly Communicate job updates and service timelines to customers Create and manage purchase orders for parts and service work Support invoicing workflows for accurate billing Organize and maintain digital files for orders, service reports, and customer history

Qualifications

Required:

2+ years of customer service, inside sales, service coordination, logistics, or administrative support Proficiency in Microsoft Excel (sorting, filtering, VLOOKUP basics) Experience with QuickBooks or similar accounting/invoicing software Familiarity with CRM or order management systems Ability to learn new software platforms and follow structured workflows

Preferred:

Experience in industrial equipment, manufacturing, distribution, or technical service environments Familiarity with purchasing, parts sourcing, or vendor management Understanding of basic accounting processes (POs, invoices, cost tracking)
Pay: $24.00 - $25.00 per hour

Expected hours: 37.5 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Opportunities for advancement Paid time off Prescription drug insurance Vision insurance
Work Location: In person