Job Description

Provide first-rate customer service during every interaction. Provide parts support for all rental assets. Become and remain familiar with department stock, vendors, and brands. Take accurate inventory of stock-merchandise-consumables and communicate shortages in a timely manner to ensure maximum sales and customer satisfaction. Answer Parts Counter calls and assist customers with all parts order needs. Utilize multiple computer databases, manuals, and/or catalogs to identify the appropriate to full-fill customer's needs. Record all sales and/or customer transactions that occur. Follow prescribed cash, credit, and check processing procedures. Processes, cores, warranties and returned merchandise Completes transactions with customers by receiving payment in full as agreed upon. Use mechanical knowledge to advise customers on substitutions or modifications of parts when identical replacements are not available. Maintain counter and retail area. Ensure that they are organized and free of clutter. Remain willing and able to perform all other duties as assigned by management in a professional and efficient manner. Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence. High School diploma or equivalent 1+ years of customer service/retail experience Bilingual (Spanish) a plus but not required. Forklift Certification is a plus. Possess a valid driver's license with a clean driving record. Must possess moderate mechanical knowledge Capable of working fast and under a deadline. Ability to communicate concisely and actively listen. Basic computer and math skills Requires excellent problem-solving skills. * Must be 21 years of age or older to be insurable.