Job Description

As a Server in our legendary music and entertainment venues you'll play a key role in creating

unforgettable dining experiences that celebrate the spirit of live music and great food. You'll take guest orders, serve food and beverages, and ensure each table receives friendly and attentive service from start to finish. Our venues blend the excitement of live performances with a fast-paced, high-energy dining atmosphere that keeps both guests and staff inspired. As the ideal candidate you're team-oriented and thrive in dynamic environments where hospitality and music come together

Greet guests with a sincere welcome. Engage in friendly conversations to cultivate regular and repeat business. Remain present in dining areas during shift to support guest needs. Demonstrate knowledge of menus and daily specials. Respond to guest inquiries regarding the menu, beverage options, and entertainment. Suggestively sell to boost sales. Proactively address guest needs. Respond to concerns and resolve issues with a professional, positive attitude. Take food and beverage orders. Input them into POS system accurately and communicate clearly with kitchen and bar. Deliver food and beverage orders promptly, verifying accuracy and presentation. Bus tables as needed to maintain cleanliness. Ensure responsible alcohol service per local ordinance, alcohol awareness training, and company policies. Request proper ID per company policy. Adhere to cash handling policies and procedures, operate POS terminals accurately, handle payments securely, and reconcile financials at the end of the shift. Maintain clean and orderly dining and service environments during and after service. Follow sanitation procedures required by health regulatory agencies in both public areas and back of house. Attend pre-shift meetings. Perform defined opening/running/closing duties. Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management. Perform other duties as assigned.
Requirements:

Education

High school diploma or equivalent required

Experience

Experience in restaurant operations preferred POS check and cash handling experience required

Knowledge, Skills and Abilities

Effective interpersonal and verbal communication skills Demonstrated team player and self-starter Standard food preparation/presentation knowledge Wine and liquor knowledge Demonstrated ability to manage multiple tables simultaneously with efficiency and a positive, friendly demeanor Able to work during peak times, including evenings, weekends and holidays, to support business needs

Licenses / Certifications

State Alcohol Education Card required upon hire Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check

Physical Requirements

Speak and hear to communicate with guests and use both near and distance vision for operating the POS system. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach. Manual dexterity for tasks such as using a computer.

Working Conditions

Restaurant/bar/live music environments, subject to both kitchen and customer areas, with large crowds and elevated noise levels.