Job Description

We need people like you to make a difference and create exceptional experiences every single day. Don\xe2\x80\x99t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let\xe2\x80\x99s Go Further Together.

At IHG, we\xe2\x80\x99ve made a promise. As one of the world\xe2\x80\x99s leading hotel groups, we\xe2\x80\x99re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected \xe2\x80\x93 whatever they are in the world. Want to be part of the journey?

Role Purpose

This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments per established procedures. Other duties may include processing laundry.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you\xe2\x80\x99ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You\xe2\x80\x99ll also create a warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests\xe2\x80\x99 needs \xe2\x80\x93 record and act on their preferences, and handle their messages, requests, questions, and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you\xe2\x80\x99ll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day\xe2\x80\x99s schedule.

Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

Communication skills - guests will need to come to you with concerns as well as compliments, so you\xe2\x80\x99ll be easy to talk to.

Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech-savvy - you\xe2\x80\x99ll need a good grasp of reading, writing, basic math and computers.

Flexibility - night, weekend and holiday shifts are all part of the job.

You\xe2\x80\x99ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally, you\xe2\x80\x99ll have spent at least one year in a front desk or guest service position.

Strength - sometimes you\xe2\x80\x99ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

What we Offer

We\xe2\x80\x99ll reward all your hard work with a great salary and benefits \xe2\x80\x93 including a great room discount and superb training.

Join us and you\xe2\x80\x99ll become part of the global IHG family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual\'s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for CA, CO, NJ, NY, WA. Applicants.