Job Description

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries, providing information about hotel services, amenities, and local attractions
- Handle guest complaints or concerns, resolving issues promptly and ensuring guest satisfaction
- Assist with reservations and room assignments, ensuring accuracy of bookings
- Process payments and maintain accurate records of guest transactions
- Provide recommendations for dining, entertainment, and other activities to enhance the guest experience
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction

Experience:
- Previous experience in hotel is preferred
- Familiarity with phone systems and hotel reservation software is a plus
- Excellent phone etiquette and communication skills
- Strong customer service skills with a focus on providing exceptional guest experiences
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of guest services principles and practices
- Multilingual or bilingual skills are an asset
- Familiarity with night audit procedures is a plus

Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests. As a Guest Service Agent, you will play a crucial role in ensuring the satisfaction of our guests by providing exceptional service. You will have the opportunity to utilize your hospitality skills, interact with guests from diverse backgrounds, and contribute to the overall success of our hotel.

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you have a passion for hospitality and enjoy working in a dynamic team-oriented setting, we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as a Guest Service Agent.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

Employee discount
Ability to Relocate:

Louisville, KY 40209: Relocate before starting work (Required)
Work Location: In person