Job Description

About Us:
From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance. Job Summary:
Under general supervision, wholly responsible for all aspects that pertain to your
designated customer account/s. Conduct telephonic and electronic follow up and closing functions
for open work orders on dedicated National/Supplier Management Accounts in order to meet the
contractual obligations of each client. Intent is to ensure work orders are completed on time. This
position will also involve handling daily customer communications which includes but is not
limited to keeping customers informed of work being performed at their location, providing
updates to customers, and handling escalations. This position is the main point of contact for
designated customers. Handle all AP, billing and service provider escalations/issues for designated
customer
First Opening is Sat and Sun from 8am to 6pm
Second Opening is Tues - Thurs from 600pm to 1100pm Essential Duties & Responsibilities:
Performs administration support including; ordering, vendor management,
scheduling, reporting, Purchase Order coordination and any other such task
assigned by supervisors.

• Provide administrative, technical direction, and supervision to subcontracts in

completing work assignments.

• Interface with all departments to ensure all equipment is operating properly and

that there is no disruption of service.

• Respond to request for maintenance and repair of facilities to include: Heat

ventilation & Air Conditioning, Security Components, IT equipment, emergency
situations affecting the facilities, Etc.

• Maintains sufficient records, files, controls, and procedures to ensure management

and work production.

• Maintain a strong safety program within EFS Guidelines.
• Maintain effective communications with employees, management, contractors,

customers.

• The coordinator will participate in budget/forecast (monthly actual performance)

development while identifying and implementing cost reduction opportunities
across all functions.

• Conducts daily/weekly reporting on open work orders for supervisor review.
• Keeps accurate files of all office related issues, ensuring files are up to date and

complete.

• Communicate with supervisor on the work performed and preventive maintenance.
• Will attend weekly staff meeting and safety training Qualifications:

Associates Degree and/or equivalent experience

• Minimum of two years of experience in facilities maintenance, property management or

customer service role required.

• Experience in managing service delivery for trades labor such as Electrical, HVAC,

Plumbing, or Roofing preferred.

• Bi-lingual English-Spanish preferred.
• Advanced proficiency MS Windows Applications, including MS Excel and Word.
• Must be able to Type min 50 wpm and have good writing skills.
• Professional and friendly demeanor, willing to go above and beyond to accomplish the

mission.

• Ability to work under pressure and constantly make correct decisions with limited

input, and determine when to escalate issues to the Facilities Manager/Supervisor or
Account Manager

• Ability to communicate effectively and efficiently with all functions of the Operations

Staff and Call Center Operations team to carry out the objectives of the program

• Ability to critically think and problem solve.
• Ability to maintain a courteous, professional demeanor at all times
• Convey confidence in providing and receiving pertinent information
• Must be punctual, reliable and caring about their work ethic Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies . Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent. Geographic Disclosure:

#EFS

Skills Required