Job Description

REPORTS TO: COMPUTER SERVICES COORDINATOR
RATE OF PAY (HOURLY): $30-35/HOUR HOURS 20-25 HRS/Week
Closing Date: Open until filled. Priority will be given to applications received by 5:00 pm on Wednesday, November 26th, 2025.
Under the direction of the IT Manager, this position provides part-time technical support for computers, phones, networks, and user accounts. The role focuses on installing, maintaining, and troubleshooting agency hardware/software, supporting end users, and assisting with the deployment of key systems such as Yardi, Office 365, and other agency applications.
Requirements
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The following duties are illustrative only (i.e. not all inclusive)
Required Workplace Standards

• Works scheduled hours reliably and onsite as required. o Maintains punctual, consistent attendance. o Follows agreed-upon schedule and adjusts as needed to complete assignments. o Works cooperatively and respectfully with staff, residents, and partners. o Follows all EHA safety and personnel policies. o Performs other duties as assigned.

Essential Functions

• Provide hands-on support for desktops, laptops, printers, mobile devices, and remote access tools. o Assist with user account setup, password resets, and basic administration in Microsoft Active Directory. o Provide basic server and network support under guidance of the IT Manager. o Install, configure, and test PC hardware and software for end users. o Troubleshoot level-1 and level-2 technical issues involving hardware, software, and networking. o Support users with questions about computers, peripherals, and standard applications to improve productivity. o Track software issues, research solutions, and assist with updates or patches. o Support agency mobile phones and wireless devices, including inventory maintenance.

MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL FUNCTIONS REQUIRED EDUCATION AND EXPERIENCE:
Associate degree in Computer Science, IT, or related field OR equivalent experience.

• At least one year of paid experience providing end-user technical support, installing/upgrading PCs, and troubleshooting software/hardware.
• OR an equivalent combination of education and/or experience.

REQUIRED KNOWLEDGE OF/SKILL IN:

• Windows 10/11; basic understanding of Windows Server environments.
• Basic networking concepts: IP addressing, TCP/IP, wireless/wired topologies.
• Office 365 (Outlook/Exchange, Teams, SharePoint).
• Familiarity with Active Directory user management.
• Ability to explain technical issues simply and clearly.
• Strong grammar and written communication skills.

REQUIRED ABILITY TO:

• Communicate effectively verbally and in writing.
• Work collaboratively with staff, vendors, and consultants.
• Work independently and manage workload in a part-time environment.
• Read, write, and speak English.
• Communicate effectively verbally and in writing.
• Work collaboratively with staff, vendors, and consultants.
• Work independently and manage workload in a part-time environment.
• Read, write, and speak English.

Our Agency
Everett Housing Authority (EHA) is a diverse, innovative public agency located in Everett, WA, only minutes from the waterfront. EHA is committed to our mission: to create affordable housing, foster healthy communities where households thrive.
Those interested can expect:

• A competitive salary
• Paid sick time
• Paid time off
• Paid holidays
• A strong benefit package including robust health, dental, vision and life insurance as well as a pension plan (PERS).

Skills Required